Program Manager
Professional Services
Posted on 9/12/2023
INACTIVE
Vercel

201-500 employees

Cloud platform for frontend development and deployment
Company Overview
Vercel, a San Francisco-based company, offers a comprehensive toolkit for web development, including automatic API handling, built-in image and performance optimizations, and seamless integration with GitHub, GitLab, and Bitbucket. As creators and maintainers of Next.js, a widely-used React framework, they provide a fully-managed, highly-optimized platform that supports major companies like Under Armour, Nintendo, and The Washington Post in building user-friendly web experiences. Vercel's commitment to speed and SEO, coupled with its collaborative approach to frontend development, positions it as a leader in the industry.
B2B

Company Stage

Series D

Total Funding

$313M

Founded

2015

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

4%

1 year growth

10%

2 year growth

101%
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Management
CategoriesNew
Product
Requirements
  • 5+ years of experience in project and program management roles
  • 10+ years of experience in Professional Services roles
  • Experience building and delivering tooling and artifacts that support and enable Professional Services motions for a SaaS software platform
  • Experience building & scaling world class Program Management organizations
  • Experience working within a high-growth startup environment
Responsibilities
  • Increase net dollar retention by ensuring consistent success in our customers' first production deployments on Vercel
  • Lead and manage project teams to achieve customer objectives on time and within budget while escalating issues or conflicts that may impact those timelines and budgets
  • Develop project and program management tools that support industry-leading delivery processes that consistently achieve the business goals for the customer
  • Work collaboratively with a high-performing global Professional Services organization
  • Collaborate with the Sales, Support, Customer Success, Engineering and Product organizations within Vercel to ensure the best customer experience in the industry
  • Collaborate with our implementation partners to ensure those partners can deliver world-class solutions to our shared customers
  • Build an efficient Program Management organization that can accurately and efficiently scope, deliver and bill projects for our customers
Desired Qualifications
  • Relish exceeding any and all targets set for you
  • Have experience working with Enterprise software platforms at global scale
  • Have previously worked at a high growth SaaS company
  • Have previously managed projects at an Agency for Fortune 1000 customers