Spa Manager

Location Overview
Join our team in Amangalla. Amangalla lies within the ramparts of Sri Lanka’s 17th-century Galle Fort, a Unesco World Heritage Site. Offering views of the Fort and harbour on one side and the hotel’s lush gardens and swimming pool on the other, the historic residence presents lofty-ceilinged suites, elegant dining and a tranquil Aman Spa complete with Hydrotherapy Suites.

Role

Under the supervision of General Manager, Spa Manager is responsible for the entire spa operations and administrations, ensuring the highest level of guest satisfaction in accordance with the policies, standards and guidelines established by the hotel or the corporate office.

Responsibilities

• Drive exceptional guest experiences by maintaining high service standards and promptly resolving guest concerns.

• Develop, implement, and maintain Standard Operating Procedures (SOPs) to ensure consistent service excellence and operational efficiency.

• Monitor service quality and guest feedback, implementing continuous improvements to enhance guest satisfaction

• Develop and manage the annual spa budget, ensuring financial targets and profitability objectives are achieved.

• Motivate, coach, and develop employees to foster a positive, high-performing, and multi-skilled team environment.

• Monitor financial performance, prepare reports, and analyze key performance indicators to support business growth.

• Establish financial and operational plans, including business forecasts, staffing requirements, and resource allocation.

• Lead the recruitment, onboarding, training, and professional development of all spa team members.

• Oversee daily spa operations, ensuring effective scheduling of treatments, therapist assignments, and special wellness programs.

• Ensure compliance with all hotel policies, health and safety regulations, and brand standards.

• Manage inventory, retail products, and procurement processes to support smooth spa operations.

• Collaborate with other hotel departments to create wellness initiatives, promotional campaigns, and revenue-generating opportunities.

Requirements

• Minimum 5 years of experience in the spa, wellness, or hospitality industry, including at least 2 years in a supervisory or managerial role.

• Strong knowledge of spa operations, wellness treatments, guest service standards, and health & safety practices.

• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and familiarity with spa management systems.

• Genuine passion and strong interest in the wellness and holistic health field.

• Excellent leadership, team management, and staff development skills.

• Strong communication and interpersonal skills with the ability to build positive relationships with guests and colleagues.

Benefits

At Aman Group, we believe that our colleagues are at the core of our success. We offer a competitive benefits including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home.

If you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to apply to join us on our journey.