Jobs for Humanity
Supports underrepresented job seekers with coaching
Associate Engineer IT ETD Site Support
About the job
- 1-2 years of experience maintaining essential IT operations, including operating systems, security tools, applications, servers, laptops, desktops, software, and hardware.
- Knowledge of Linux and Windows hosts across laboratory, data center, and cloud environments.
- Working knowledge of Ansible, Kubernetes or OpenShift, Red Hat Satellite, Zabbix, virtual machines, containers, cloud platforms such as AWS, Azure, or Google Cloud Platform, and continuous integration and continuous delivery using Jenkins.
- Ability to learn and use multiple utilities and tools that support operations monitoring and alerting.
- Bachelor of Technology or Master of Computer Applications degree.
- Provide 24/7 on-call support in rotational shifts.
- Ensure service-level agreement compliance for all tickets.
- Follow up on escalated issues and classify incidents to support system uptime.
- Collaborate with engineers to resolve or escalate issues and deliver technical support for issue resolution.
- Communicate ticket status to engineers and managers.
- Use the IT knowledge base and best practices, and stay updated through technical articles.
- Monitor systems to prevent downtime.
- Improve support processes for recurring issues.
- Troubleshoot operational issues, handle escalations, and resolve business partner issues in a timely manner.
- Maintain global collaboration with IT and Engineering teams.
- Provide operational support, handle escalations, and execute projects.
- Manage incident and problem resolution.
- Identify scalable technologies to enhance support for engineering tools and services.
- Continuously improve operations through routine monitoring of system performance metrics and proactive actions.
- Review system logs, perform trend analysis, and manage configuration, incident, and problem processes.
- Identify, design, and implement solutions for new and improved processes, providing a clear picture of possible outcomes.
- Interact with the help desk and other teams to troubleshoot issues, identify root causes, and provide technical support.
- Own and support continuous improvement plans for solution health and operational health.
- Participate in and learn new solutions through condensed knowledge-transfer sessions.
About the company
Jobs for Humanity connects underrepresented job seekers with inclusive employers worldwide. It offers personalized coaching, targeted job alerts, and a Discord-based community to help build CVs, prepare for interviews, and expand professional networks. Its revenue comes from partnerships with inclusive employers, with 20% of earnings donated to community organizations, setting it apart from typical job boards and coaching services. The goal is to reduce employment gaps and create a fairer job market by expanding access to resources, networks, and opportunities.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
New York City, New York
Founded
2020
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Simplify's Take
What believers are saying
- Booking and Transport for London testimonials signal credible enterprise employer demand.
- Updated 2026 pages show active employer participation and fresh job volume.
- Service-provider partnerships extend into coaching, language, legal, housing, and childcare support.
What critics are saying
- Seed funding totaled only $600K as of January 2025, limiting scale.
- A 20% revenue donation constrains margins against larger recruiting platforms.
- Employer reliance and mission branding leave a thin moat if LinkedIn copies inclusivity features.
What makes Jobs for Humanity unique
- 2026 platform lists 2,946 live jobs and 1,283,838 candidates.
- Jobs target refugees, blind, neurodivergent, and LGBTQIA+ communities with dedicated pages.
- Discord-based coaching and job alerts create sticky candidate support beyond listings.
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Benefits
Remote Work Options
Unlimited Paid Time Off
Flexible Work Hours
Health Insurance
401(k) Retirement Plan
401(k) Company Match
Conference Attendance Budget
Professional Development Budget
Wellness Program
Mental Health Support
Phone/Internet Stipend
Home Office Stipend
Stock Options
Company Equity
Family Planning Benefits
Fertility Treatment Support
Adoption Assistance
Parental Leave
Paid Vacation
Paid Holidays
Paid Sick Leave
Hybrid Work Options
Meal Benefits
Pet Insurance
Gems