Envision Employment Solutions

Fraud Operations Manager

Financial Crime & AMLConfirmed live in the last 24 hours

Full-timeEl Sheikh Zayed City, Giza Governorate, EgyptNo salary listedIn-person

About the Job

Requirements

Five to eight years of experience in fraud operations within a bank or fintech.
A solid grasp of fraud typologies, alert triage and escalation frameworks.
Experience managing first-line fraud teams with clear controls awareness.
Familiarity with fraud management systems and alert workflow tools.
A strong understanding of control integrity and why analysts must not see detection logic.

Responsibilities

Run the processing of rule-based Level 1 fraud alerts, ensuring each one is accurately closed or escalated.
Oversee the intake of customer-reported fraud and unrecognized transaction disputes.
Ensure Level 2 cases are documented and routed to the Anti-Fraud Risk Unit with complete case files.
Maintain strict information separation so analysts act on alerts without visibility of the fraud rule logic.
Monitor team productivity, quality and service-level agreement adherence, and coach against the standard.
Work with the Fraud Investigation Manager, the Anti-Fraud Risk Unit and technology to keep first-line controls sharp.

Fraud Operations Manager

Envision Employment Solutions · El Sheikh Zayed City, Egypt · Full-time · Posted 2026-08-07

Workplace: on_site

Department: Fraud & Financial Crime

Description

Envision Employment Solutions is currently looking for a Fraud Operations Manager for one of our partners, a leading Digital Bank!

THE ROLE

You run the first line against fraud. Every rule based alert, and every customer who reports a transaction they do not recognize, comes to the team you lead, and how accurately they close or escalate it decides whether fraud is stopped or let through. You do it while protecting the one thing that makes detection work: analysts act on alerts without ever seeing the rule logic behind them.

WHAT YOU’LL DO

Run the processing of rule based L1 fraud alerts, ensuring each one is accurately closed or escalated
Oversee the intake of customer reported fraud and unrecognized transaction disputes
Make sure L2 cases are documented and routed to the Anti-Fraud Risk Unit with complete case files
Hold strict information separation, so analysts act on alerts without visibility of the fraud rule logic
Monitor team productivity, quality and SLA adherence, and coach against the standard
Work with the Fraud Investigation Manager, the Anti-Fraud Risk Unit and technology to keep first line controls sharp

WHAT WE’RE LOOKING FOR

5 to 8 years in fraud operations within a bank or fintech
A solid grasp of fraud typologies, alert triage and escalation frameworks
Experience managing first line fraud teams with clear controls awareness
Familiarity with fraud management systems and alert workflow tools
A strong instinct for control integrity, and why analysts must never see the detection logic

YOU’LL THRIVE HERE IF YOU

You believe the integrity of the detection logic is worth protecting even when it slows a case down
You can tell a real fraud pattern from noise, and you teach your team to as well
You treat every false closure as a gap to fix, not a number to accept
You want to build the first line that stops fraud before a customer ever feels it

Apply

Apply at Envision Employment Solutions

About the Company

Envision Employment Solutions

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
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