Principal Technical Account Manager

Job Summary

As a Principal Technical Account Manager, you will connect customer business and technical requirements with Oracle’s service delivery capabilities. You will combine practical Oracle Database expertise with strong communication and project governance skills to guide technology adoption, coordinate delivery, and manage escalations.

The role is expected to cover one to three customer accounts. You will provide technical direction and coordinate implementation and support teams, drawing on your hands-on database experience to understand issues, explain solutions, and support decisions.

The working arrangement includes regular customer-site attendance, travel between customer locations within the assigned city, and occasional remote support outside normal working hours for critical activities or incidents.

Key Responsibilities

• Serve as the primary Oracle delivery contact for assigned customers, building relationships and translating customer requirements into clear actions for internal teams.
• Provide technical guidance on Oracle Database technologies, helping customers understand relevant use cases and guiding CSS engineers through technology adoption.
• Establish delivery governance through service account planning, account reviews, progress reporting, and discussions with management and executive stakeholders.
• Coordinate delivery against contracted scope, milestones, budgets, and customer acceptance criteria; identify and manage delivery risks and dependencies.
• Manage engagement financials, including resource planning, costs, revenue forecasts, margin objectives, and billing milestones.
• Coordinate major incident escalations across customer teams, Oracle Support, Development, and specialists; communicate status, ownership, and recovery plans through resolution.
• Maintain accurate engagement plans, resource assignments, forecasts, and contract documentation to support timely delivery, invoicing, and revenue recognition.
• Work with sales and delivery teams to identify service improvements, renewal opportunities, and additional customer needs.

Qualifications & Skills

Mandatory

• At least 8+ years of relevant experience, with a strong hands-on foundation in Oracle Database administration and support.
• Practical understanding of database administration, monitoring, troubleshooting, performance tuning, patching, upgrades, backup and recovery, and high availability or disaster recovery.
• Ability to assess database issues and explain technical options, risks, and actions clearly to customers and delivery teams.
• Strong verbal and written communication, relationship-building, and stakeholder coordination skills.
• Ability to plan and coordinate delivery activities, resources, milestones, risks, and financial commitments across multiple engagements.
• Strong analytical and problem-solving skills, with the ability to remain organized and effective during critical incidents and escalations.
• Willingness to attend customer sites regularly, travel locally between customer locations, and support occasional critical activities outside normal working hours.

Good-to-Have

• Experience with Oracle Exadata.
• Knowledge of Oracle Database security products, particularly Oracle Audit Vault and Database Firewall (AVDF) and Oracle Database Vault.
• Prior working experience in a Banking setup managing Core Banking (Finnacle/ TCS Banks) Database or UPI database would be considered Good to have knowledge
• Experience with Oracle GoldenGate.
• Familiarity with Oracle Cloud Infrastructure, Oracle Enterprise Manager, or Oracle hardware and operating systems.
• Previous technical account management, enterprise customer engagement, service delivery, or project management experience.
• A bachelor’s degree in computer science, information technology, or a related field.
• Relevant Oracle certifications, such as OCA, OCP, or OCI certifications.

Self-Assessment Questions

1. Do I have at least eight years of relevant experience and practical Oracle Database administration skills that I can demonstrate through specific examples?
2. Can I explain a complex database issue, its business impact, and the available options clearly to both technical and nontechnical stakeholders?
3. Can I coordinate multiple teams and customer engagements while tracking resources, milestones, risks, costs, and billing commitments?
4. Can I manage communication during a critical escalation and keep stakeholders aligned through resolution?
5. Am I comfortable with regular customer-site attendance, local travel, and occasional support outside normal working hours?