Miratech
Global IT services and digital transformation
AWS Cloud Engineer - Platform Operations
About the job
- At least 5 years of experience in AWS Cloud Operations, Platform Engineering, or Site Reliability Engineering.
- Strong hands-on experience with AWS services including Lambda, CloudWatch, Identity and Access Management, Virtual Private Cloud, Route 53, S3, SNS, SQS, EventBridge, and DynamoDB.
- Strong experience with Terraform and Infrastructure as Code.
- Experience with Python, AWS Command Line Interface, PowerShell, or similar automation tools.
- Experience with GitHub, GitHub Actions, Jenkins, and continuous integration and continuous delivery pipelines.
- Hands-on experience with observability tools such as Dynatrace, Splunk, CloudWatch, Grafana, or OpenTelemetry.
- Experience supporting production environments, incident management, change management, and release management.
- Strong communication and stakeholder management skills.
- Support and enhance AWS infrastructure for Amazon Connect and related platform services.
- Manage Infrastructure as Code using Terraform and automate operational tasks using Python and the AWS Command Line Interface.
- Improve platform reliability by supporting incident response, root-cause analysis, disaster recovery, and production-readiness activities.
- Build self-healing automation and operational runbooks to reduce manual effort.
- Develop dashboards, alerts, and monitoring solutions using CloudWatch, Dynatrace, Splunk, Grafana, and OpenTelemetry.
- Support continuous integration and continuous delivery pipelines, cloud deployments, and release management activities.
- Collaborate with engineering and operations teams to improve cloud scalability, security, and operational excellence.
- AWS Certification such as Solutions Architect or DevOps Engineer, or an equivalent certification.
- Experience with Amazon Connect, NICE CXone, Genesys Cloud, or other contact-center-as-a-service platforms.
- Experience with ServiceNow and automated remediation solutions.
- Understanding of high availability, disaster recovery, and operational resiliency.
About the company
Miratech provides IT services and consulting to large global enterprises. Its work includes digital product engineering and customer experience design, helping companies accelerate their technology goals through complex digital transformation projects. The company emphasizes delivering projects on time and within budget, aided by a culture called “Relentless Performance.” It stands out from competitors due to its long history dating back to the Soviet era, its specialization in serving Fortune 500 companies, and its private funding-driven expansion, including a minority stake from Horizon Capital and IFC backing aimed at scaling the business and growing Ukraine’s IT job market. Miratech’s goal is to expand globally while creating more jobs in Ukraine’s technology sector and continuing to help large organizations implement large-scale digital programs.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
New York City, New York
Founded
1989
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Simplify's Take
What believers are saying
- Genesys named Miratech 2025 North America Partner of the Year on March 31, 2026.
- Bandwidth and Miratech still co-sell global contact-center migrations, widening pipeline opportunities.
- Miratech added Mark Page and Israel Ismail in June and September 2026.
What critics are saying
- Ukraine headquarters faces wartime disruption risk, and service delivery depends on that geography.
- Genesys and Bandwidth concentration leaves Miratech exposed if partner ecosystems shift in 2027.
- AI-native service rivals compress margins, forcing Miratech into lower-value implementation work.
What makes Miratech unique
- Miratech pairs Ukraine engineering with global CX specialization, evidenced by Genesys awards in 2026.
- It has 343 open roles and 1,123 employees, signaling scaled delivery capability.
- Its 2026 leadership hires in finance, legal, and marketing support enterprise expansion.
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Benefits
Remote Work Options
Flexible Work Hours
Health Insurance
Dental Insurance
Vision Insurance
Paid Vacation
Paid Sick Leave
Paid Holidays
401(k) Retirement Plan
401(k) Company Match
Stock Options
Company Equity
Professional Development Budget
Conference Attendance Budget
Training Programs
Tuition Reimbursement
Wellness Program
Mental Health Support
Gym Membership
Phone/Internet Stipend
Home Office Stipend
Family Planning Benefits
Fertility Treatment Support
Adoption Assistance
Parental Leave
Childcare Support
Relocation Assistance
Employee Referral Bonus
Meal Benefits
Employee Discounts
Company Social Events
Legal Services
Commuter Benefits
Growth & Insights and Company News
6 month growth
↑ 11%1 year growth
↑ 11%2 year growth
↑ 11%IFC and Horizon Capital Invest in Miratech, Ukrainian technology services provider . . Miratech, a leading global IT services and consulting company, has raised an investment from IFC, in partnership with Horizon Capital, AIN.Capital was informed. The companies did not disclose the terms of the new investment round, as well as the valuation with which Miratech raised the investment. It is only known that IFC led the funding.Details of the deal
Leading systems integrator in global enterprise contact center migrations will utilizeBandwidth's award-winning MaestroTM next-generation cloud communications platformRALEIGH, N.C., June 15, 2023 /PRNewswire/ -- Bandwidth Inc. (NASDAQ: BAND) a leading global cloud communications company, and Miratech, a leading global IT services and consulting company, today announced a strategic collaboration to accelerate digital customer experience (CX) transformation for global enterprises. In a co-selling motion, Bandwidth and Miratech are already actively engaged with several multi-country enterprise customer opportunities.The collaboration between Bandwidth and Miratech will enable Global 2000 enterprises to integrate their back-end environment with customer-facing teams, which is critical to driving greater brand loyalty and engagement, a best-in-class user experience, and faster time-to-revenue for feature-rich cloud capabilities.The collaboration will enable Global 2000 enterprises to integrate their back-end environment with customer-facing teams, which is critical to driving greater brand loyalty and engagement, a best-in-class user experience, and faster time-to-revenue for feature-rich cloud capabilities.Miratech is an industry-leading CX implementation and engineering provider for cloud contact centers worldwide. Miratech has migrated tens of thousands of contact center agents onto next-generation CX platforms for some of the largest and most-recognized world leaders in the financial services, insurance, healthcare and technology verticals. Bandwidth's Maestro platform bridges key capabilities across cloud contact centers, unified communications and artificial intelligence. With Maestro, enterprises can customize global communications workflows and add state-of-the-art CX and AI capabilities such as conversational AI, machine-learning-based fraud detection, and text-to-speech and speech-to-text tools–all customizable with software
Acquisition increases Miratech’s fabrication capacity by adding custom fabrication shop in Houston.