Wing Assistant

Subscription-based virtual assistant services for businesses

Workforce / Bench & Redeployment Manager

Business OperationsConfirmed live in the last 24 hours

Full-timeRemote in Philippines₱45k - ₱77k /mo

About the Job

Requirements

A minimum of 3 years of experience in workforce management, operations, or staffing logistics.
A proven track record managing bench or redeployment programs in a BPO, RPO, or managed service environment.
Strong understanding of utilization metrics, forecasting, and talent mapping.
Ability to coordinate and communicate across Operations, Talent Acquisition, and Training teams.
Analytical experience using Excel, workforce dashboards, or customer relationship management/applicant tracking systems.
Ability to meet strict redeployment service-level agreements with a 72-hour turnaround.

Responsibilities

Own bench management and talent redeployment strategy.
Ensure every idle or at-risk assistant is re-engaged within 72 hours.
Balance workforce supply and client demand while maintaining a ready, vetted, and trained bench of talent to minimize downtime and reduce churn.

Desired Qualifications

Experience in capacity planning, workforce optimization, or operational analytics.
Familiarity with performance data interpretation and skills inventory management.
Process management and documentation skills.

Salary Range: 45000 to 77000 (Currency: PHP) (Pay period: per-month-salary)

About the Role

We’re looking for a Workforce / Bench & Redeployment Manager to own our bench management and talent redeployment strategy, ensuring every idle or at-risk assistant is re-engaged within 72 hours.This role combines operational agility with strategic foresight — balancing workforce supply and client demand while maintaining a “hot bench” of ready, vetted, and trained talent to minimize downtime and reduce churn.

Qualifications

- Minimum 3 years of experience in workforce management, operations, or staffing logistics.

- Proven track record managing bench or redeployment programs in a BPO, RPO, or managed service environment.

- Strong understanding of utilization metrics, forecasting, and talent mapping.

- Excellent coordination and communication skills across multiple teams (Ops, TA, Training).

- Analytical mindset with experience using Excel, workforce dashboards, or CRM/ATS systems.

- Ability to work in a fast-paced environment and meet strict redeployment SLAs (72h turnaround).

Preferred Skills

- Experience in capacity planning, workforce optimization, or operational analytics.

- Familiarity with performance data interpretation and skills inventory management.

- Strong process management and documentation skills.

Department: Operations – Workforce Management

Work Setup: Remote / Hybrid

Schedule: Night/Weekend Shift

About the Company

Wing Assistant

Subscription-based virtual assistant services for businesses

Wing Assistant provides virtual assistant services for businesses, offering dedicated virtual assistants that work remotely on a full-time or part-time basis through a subscription model. Clients hire VAs who handle administrative tasks such as invoicing, payment tracking, and expense recording, while gaining complimentary access to the Wing Task Workspace App for communication, task management, file sharing, and screen recording. The service works by assigning a dedicated VA and, if needed, a Customer Success Manager plus thorough training for assistants to ensure consistent quality. This differentiates Wing Assistant through a strong emphasis on customer support and investment in VA training, with pricing tied to service level and hours required. The company’s goal is to help businesses run more efficiently by providing reliable, scalable administrative support via licensed remote assistants.

Company size: 1,001-5,000
Company stage: Seed
Total funding: $2.2M
Headquarters: Berkeley, CA
Founded: 2018

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