Executive – Guest Service
About the job
- Monitor compliance with data protection regulations and organisational security procedures for guest registration and credit and cash transactions.
- Identify and analyse signs of potential security threats.
- Identify training needs and implement training plans to enhance team capabilities.
- Manage front office operations.
- Supervise the team's delivery of guest services to ensure adherence to organisational standards and procedures.
- Coordinate daily front office activities to ensure operational efficiency.
- Plan resources and allocate work assignments to team members.
- Maintain accurate room status information.
- Handle irregularities related to the delivery of front office service.
- Supervise upselling procedures to maximise room revenue.
- Assist with check-ins and check-outs of VIP guests and large groups.
- Supervise switchboard services and related call services.
- Monitor and facilitate service responses to guests' requests to ensure timely and appropriate follow-up.
- Provide information and recommendations to guests on the property's amenities, services, and tourism-related activities.
- Resolve guests' concerns and feedback to ensure guest satisfaction.
- Build rapport with guests to enhance the service experience.
- Monitor guest satisfaction levels and feedback for service improvement.
- Propose improvements to enhance operational efficiency and guest experience.
- Implement innovation, improvement, and sustainability plans for continuous improvement.
- Act as a role model for service excellence to drive service culture.
- Manage operational risks.
- Manage and scan crowds to identify and analyse signs of potential security threats, and follow up appropriately.
- Execute response and recovery actions during emergency situations.
- Implement loss and risk prevention policies and procedures.
- Verify and analyse operations reports and guest statistics for management updates.
- Provide coaching and feedback to improve team performance.
- Monitor team performance and provide feedback for improvement.
About the company
CapitaLand is a large real estate group based in Singapore that manages real assets and develops property across 277 cities in 45 countries. Its business model links CapitaLand Investment, its listed real estate investment arm, with CapitaLand Development, its private development arm, to coordinate asset management, development, and operating activities across the value chain. Real estate projects are planned, financed, built, and operated through an end-to-end platform that focuses on sustainability and community well-being to generate long-term value. Its goal is to deliver steady economic value to stakeholders while contributing to environmental and social well-being in the communities it operates, by leveraging its integrated platform and global footprint.
Company Size
5,001-10,000
Company Stage
IPO
Headquarters
Singapore, Singapore
Founded
2000
Get referred to CapitaLand
See people who can refer or advise you
Simplify's Take
What believers are saying
- August 2026 operating PATMI rose 13% to S$293 million on fee income.
- November 2025 CLARA II closed above target, adding US$1.6 billion FUM.
- March 2026 CLAR bought Japan hyperscale data-centre exposure and Singapore logistics assets.
What critics are saying
- September 2026 layoffs cut 90 Singapore jobs, proving restructuring pressure inside CLI.
- FY2025 total PATMI fell to S$145 million because China revaluation losses crushed gains.
- China still supplies 52% of revenue; another property slump erases shareholder returns.
What makes CapitaLand unique
- CapitaLand Investment manages S$125 billion FUM across lodging, logistics, self-storage, data centres, and credit.
- Temasek owns 52% of CLI, giving cheap capital and political durability.
- Its REIT, private fund, and asset-recycling machine spans Singapore, China, Japan, India.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Health Insurance
Professional Development Budget
Wellness Program
Company News
IFS Capital has launched its first S$79 million loan securitisation programme backed by Singapore real-estate-secured MSME loans. DBS arranged the transaction, with CapitaLand Investment acquiring the entire senior note tranche. The Singapore-listed private credit specialist will sell a pool of loans into a special purpose vehicle whilst retaining mezzanine and subordinated notes. This structure allows IFS Capital to recycle capital into new MSME lending and improve capital efficiency. The transaction marks a milestone for Singapore's securitisation market, potentially improving MSME credit access. IFS Capital operates across Southeast and East Asia, offering working capital, asset-based and property-secured loans to micro, small and mid-size enterprises through offices in Singapore, Malaysia, Thailand, Indonesia and Hong Kong.
K&L Gates has advised Ally Logistic Property (ALP).Ally Logistic Property (ALP), a global pioneer in smart logistics infrastructure based in Asia, has secured a strategic investment…
2026/01/08by ALPTAIWAN – January 8, 2026 – Ally Logistic Property (ALP), a global pioneer in smart logistics infrastructure based in Asia, today announced a strategic investment from CapitaLand Investment (CLI), a leading global real asset manager with a strong foothold in Asia. This investment elevates the existing partnership between the two companies and will further accelerate the transformation and upgrading of the smart logistics sector across Asia Pacific (APAC).Following this investment,
CapitaLand Investment has closed its second onshore sub-fund, China Retail RMB Fund I, under the CLI RMB Master Fund, securing RMB1 billion ($183 million) in commitments. The fund is expected to add RMB1.48 billion ($271 million) to CLI's funds under management when fully deployed. CRF I will acquire CapitaMall Xinduxin in Qingdao as its seed asset. The retail property spans 141,000 square metres with 99.6% committed occupancy and direct subway access. CLI will continue managing the asset. Since 2021, CLI has raised nearly RMB55 billion ($10 billion) of domestic capital across nine onshore funds. The company has recapitalised approximately RMB6.7 billion ($1.2 billion) of Chinese assets this year, recycling capital for reinvestment. CLI's first sub-fund closed in September with RMB1.74 billion in funds under management.
CapitaLand Investment Limited (CLI) has listed China's first international-sponsored retail C-REIT, CapitaLand Commercial C-REIT, on the Shanghai Stock Exchange, raising RMB2.3 billion. This strengthens CLI's position in the Asia Pacific market. The IPO is expected to yield a 4.40% distribution for FY 2025. CLI also closed its first sub-fund under the RMB Master Fund, focusing on income-producing assets, with plans for a second sub-fund targeting retail assets in 2025.