Senior Platform Consultant @ Yext

Senior Platform Consultant

Posted on 3/10/2023

INACTIVE

Locations

New York, NY, USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Data Analysis

Management

SQL

Communications

SEO

Requirements

High school diploma, GED or equivalent
5-6 years of experience in Software Implementation, Consulting, or similar client-facing roles
Excellent written and communication skills
Proficient in data analysis and manipulation with Excel or equivalent
Outstanding and effective interpersonal skills; along with strong ability to communicate complex problems
Strong attention to detail, organized, process-driven
Strong work ethic with the ability to work in a fast-paced and dynamic environment
Determination and perseverance when faced with challenges
Ability to thrive in a cross-functional team environment
Takes pride in providing a high level of service and delivering consistent performance
Interest in technology
Energized by completing items on a huge to do list
Self-directed worker with excellent time management skills

Responsibilities

Work directly with the customer to identify goals and requirements for assigned projects
Configure the Yext environment (Knowledge Graph, Pages, etc.) to meet customer requirements
Manage & prioritize multiple inbound client configuration or data management requests and drive to completion
Interpret client and other stakeholder requests, and effectively communicate these requests to other internal teams as necessary, using appropriate tools and methods to tailor communication to stakeholders as needed. Confirm resolution of the request
Create business requirements documents outlining client business rules, requirements, and customizations and ensure accurate configuration of the platform
Document client business rules, requirements, and customizations and ensure accurate configuration of the platform
Partner closely with the broader account team to ensure we are exceeding client expectations
Identify potential areas to improve all aspects of the platform and products
Analyze and import customer data, and provide quality assurance over the information and content loaded into the Yext Platform
Serve as a subject matter expert to customers as well as internal teams
Test new features and workflows in product releases for a clients configuration, apply new features for client book of business and provide feedback to product management
Drive internal resource creation and process improvements
Act as a Senior Resource for internal team members across the Services organizationProvide Search Engine Optimization (SEO), data modeling, integration best practices and optimization guidance throughout engagements to drive customer return on investment
Provide status updates on your work and communicate potential risks and opportunities to clients and the account team
Role may include occasional travel

Desired Qualifications

Basic understanding of relational databases and SQL
BA/BS degree in any subject area, or similar college level education or work experience preferred but not required

Yext (NYSE: YEXT) helps organizations answer every question about their business. Yext’s Answers Platform collects and organizes content into a Knowledge Graph, then leverages a complementary set of products — including Listings, Pages, Reviews, and Search — to deliver relevant, actionable answers wherever customers, employees, and partners look for information. For over 15 years, thousands of companies worldwide have trusted Yext to create seamless content-driven experiences at scale across search engines, websites, mobile apps, and hundreds of other digital touchpoints. Learn more at yext.com.

Yext is seeking highly-organized, motivated, technically-minded and hardworking Platform Consultant to join our Services organization! A Platform Consultant is a Yext product specialist and is responsible for providing platform configuration and data management services to Yext’s customers.

We value individuals who are fast learners, team contributors, strong communicators, and problem solvers. Ideal candidates are interested in technology, can build positive relationships, and quickly learn the parts of our business.

What You’ll Do

Work directly with the customer to identify goals and requirements for assigned projects
Configure the Yext environment (Knowledge Graph, Pages, etc.) to meet customer requirements
Manage & prioritize multiple inbound client configuration or data management requests and drive to completion
Interpret client and other stakeholder requests, and effectively communicate these requests to other internal teams as necessary, using appropriate tools and methods to tailor communication to stakeholders as needed. Confirm resolution of the request
Create business requirements documents outlining client business rules, requirements, and customizations and ensure accurate configuration of the platform
Document client business rules, requirements, and customizations and ensure accurate configuration of the platform
Partner closely with the broader account team to ensure we are exceeding client expectations
Identify potential areas to improve all aspects of the platform and products
Analyze and import customer data, and provide quality assurance over the information and content loaded into the Yext Platform
Serve as a subject matter expert to customers as well as internal teams
Test new features and workflows in product releases for a clients configuration, apply new features for client book of business and provide feedback to product management
Drive internal resource creation and process improvements
Act as a Senior Resource for internal team members across the Services organizationProvide Search Engine Optimization (SEO), data modeling, integration best practices and optimization guidance throughout engagements to drive customer return on investment
Provide status updates on your work and communicate potential risks and opportunities to clients and the account team
Role may include occasional travel

What You Have

High school diploma, GED or equivalent
5-6 years of experience in Software Implementation, Consulting, or similar client-facing roles
Excellent written and communication skills
Proficient in data analysis and manipulation with Excel or equivalent
Outstanding and effective interpersonal skills; along with strong ability to communicate complex problems
Strong attention to detail, organized, process-driven
Strong work ethic with the ability to work in a fast-paced and dynamic environment
Determination and perseverance when faced with challenges
Ability to thrive in a cross-functional team environment
Takes pride in providing a high level of service and delivering consistent performance
Interest in technology
Energized by completing items on a huge to do list
Self-directed worker with excellent time management skills

Bonus Points

Basic understanding of relational databases and SQL
BA/BS degree in any subject area, or similar college level education or work experience preferred but not required

#LI-JB1

The base salary at the time of hire for this position is expected to be between $91,350-$169,000. Pay ranges at Yext are established based on an analysis of salaries for positions with a similar level of accountability and impact in the relevant labor market. Salary levels are expected to change to reflect an employee’s job performance (results and impact) over time. Salaries at the time of hire are typically offered in the lower to middle of the above-referenced range in order to provide the opportunity to reflect performance-based increases over time. In addition to base salaries, employees at Yext are typically eligible for a comprehensive package of benefits, and successful candidates may also be eligible for equity (stock) based compensation and/or variable pay programs based on performance relative to goals and targets.

Yext is committed to building an inclusive and diverse culture where every person is seen, heard and valued. We believe in equal employment opportunity and welcome employees and applicants of all races, colors, ethnicities, religions, creeds, national origins, ancestries, genetics, sexes, pregnancy or childbirth, sexual orientations, genders (including gender identity or nonbinary or nonconformity and/or status as a trans individual), ages, physical or mental disabilities, citizenships, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. It is Yext’s policy to provide reasonable accommodations to people with disabilities as required by law. If you have a disability that requires an accommodation in completing this application, interviewing, or participating in the employee selection process, please complete this form.

1,001-5,000 employees

Website

AI search platform for companies

Company Overview

Yext's mission is to transform the enterprise with AI search. The company offers a modern, AI-powered Answers Platform that understands natural language so that when people ask questions about a business online they get direct answers – not links.

Benefits

Comprehensive Benefits Program - One of our top priorities is to maintain the health and wellbeing of our employees and their families. We offer a robust and comprehensive benefits program, which includes top-quality health insurance (medical, dental, vision), paid parental leave, a 401(k) with match or retirement pension plan, equity, commuter benefits, and more.
Invested in Your Wellbeing - In addition to our top-tier benefits, we also have a holistic wellness program that includes physical and mental health services. A few employee-favorite perks are our company-wide subscription to the meditation, sleep, and relaxation app Calm, as well as our corporate ClassPass membership.
Stay Informed - Our leadership team is committed to company-wide transparency, ranging from email blasts, biannual goal-setting days, and a weekly all-hands video meeting called Manifesto. Manifesto is a time for leadership to share company updates, showcase new products, highlight new deals, and provide kudos to well-deserved employees.
Collaborative Workspaces - Yext has amazing workspaces in many of the greatest cities in the world — from our magnificent new HQ in New York City to those in Chicago, Greater Washington DC, London, Miami, Munich, Paris, Tokyo, San Francisco, and more. Most job families within Yext allow employees to work from any office so they can experience the face-to-face collaboration, spontaneous interaction, and mutual learning that have become such hallmarks of our culture across the globe.
Life-Work Balance - We work hard and play even harder, but we also recognize that our employees wear multiple hats as parents, mentors, caretakers, volunteers, and more. That’s why we offer flexible and generous vacation, paid company and bank holidays, and sick days for when you’re feeling under the weather — all in an effort to give our employees more time to do the things they love with the ones they love and support a better life-work balance.
Upward Mobility - One of the perks of being a relatively new publicly traded company is that there is no shortage of opportunity. This means our employees are presented with countless chances to move internally. Internal mobility is at the forefront of Yext’s hiring, as are learning and development, alongside our mentorship program and monthly lunch and learns sponsored by our ERGs.