All Accor

Global hotel management, franchising, loyalty program

Duty Manager

Hotel Guest ServicesUpdated on Nov 11

Full-timeKuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaMYR3k - MYR3.5k /moIn-person

About the Job

Requirements

Proven experience in a front office leadership role within the hospitality industry.
Strong leadership and communication skills, with the ability to motivate and guide a team.
Excellent problem-solving abilities and a guest-focused approach to creating memorable experiences.
Flexibility to work various shifts, including mornings, nights, weekends, and public holidays.
Proficiency in hotel management software and property management systems.
Strong understanding of hospitality industry standards and best practices.
Ability to remain calm and make decisive decisions in high-pressure situations.

Responsibilities

Ensure the proper work of operations and handle situations occurring during nighttime around the hotel.
Manage and motivate the front office team in line with the brand’s recommended behavioral guidelines to provide personalized, high-quality guest services.
Develop staff skills and guide them in their professional development.
Foster strong communication with other departments.
Report directly to the Front Office Manager.

Job Description

Ensure the proper work of the operations and handle every situation happening during night time around the hotel
Manages and motivates front office team in line with the brand’s recommended behavioral guideline, in order to provide personalized high quality guest services
Develops staff’ skills and guides them in their professional development
Foster strong communication with other departments
Report directly to the Front Office Manager

Qualifications

Proven experience in a front office leadership role within the hospitality industry
Strong leadership and communication skills, with the ability to motivate and guide a team
Excellent problem-solving abilities and a guest-focused approach to creating memorable experiences
Flexibility to work various shifts, including mornings, nights, weekends, and public holidays
Proficiency in hotel management software and property management systems
Strong understanding of hospitality industry standards and best practices
Ability to remain calm and make decisive decisions in high-pressure situations

Additional Information

Compensation: 3000 to 3500 (MYR) (MONTHLY)

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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