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Bestpass

Toll management for commercial fleets

Customer Service Representative

Customer SupportConfirmed live in the last 24 hours
Full-timeEdmonton, AB, CanadaNo salary listed

About the Job

Requirements

  • An associate degree in Business, Communications, or a related field is required.
  • One to two years of customer service or client-facing experience, ideally in a multi-channel support environment.
  • Apply structured thinking to resolve customer issues independently and determine when to escalate.
  • Demonstrate verbal and written communication skills; build trust and de-escalate tense or heightened issues.
  • Support colleagues, build working relationships, and contribute to team goals.
  • Organize and prioritize workload while maintaining accuracy and professionalism.
  • Proficiency with Microsoft Office, including Excel, Word, Outlook, and PowerPoint; Excel proficiency is required.
  • Familiarity with Salesforce or similar customer relationship management systems.

Responsibilities

  • Serve as the first point of contact for customer inquiries via phone, chat, and email, communicating clearly and professionally across the product suite.
  • Investigate and resolve customer issues, including billing questions, and use sound judgment to resolve independently or escalate.
  • Maintain and update customer accounts accurately in proprietary internal platforms and customer relationship management software.
  • Collaborate with peers and internal partners to deliver timely resolutions and a seamless customer experience.
  • Contribute to team initiatives by sharing feedback, mentoring newer colleagues, and participating in continuous improvement efforts.

Desired Qualifications

  • A bachelor's degree.
  • Bilingual English and Spanish ability.

About the Company

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Bestpass

Toll management for commercial fleets

Bestpass provides toll management services for commercial fleets in the United States. It works by mounting transponders on vehicles to automatically pay tolls, consolidating all charges into a single invoice, and offering online reporting to track and assign tolls to specific vehicles. It differentiates itself with nationwide coverage on major U.S. toll roads, partnerships with toll authorities, and a clear B2B focus that streamlines toll processes. The goal is to reduce the administrative burden and costs of toll payments so fleet operators can focus on their core transportation and logistics activities.

Company size
51-200
Company stage
Growth Equity (Venture Capital)
Total funding
$19.1M
Headquarters
Town of Colonie, New York
Founded
2001

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