Poison Information Provider - Pharm Tech or EMT

Under the supervision of the Director and the direction of the Specialists in Poison Information, the Pharmacy Technician II - Provider provides assessment and management advice and follow-up for emergency and informational telephone calls from the public made to the California Poison Center System at UC-Davis Medical Center. The calls received from the public may include issues such as toxicity of drugs, household chemicals, plants, venomous and environmental chemicals.

The Pharmacy Technician II - Provider (PT II - P) is responsible for:

1. Providing initial management advice and follow-up for emergency and informational telephone calls from the public to the poison control center (Sacramento Division of the California Poison Control System (CPCS)).
2. Working with the direction of Specialists in Poison Information and according to policy and guidelines of the CPCS, under the supervision of the Medical and Managing Directors.
3. Managing and triaging calls to other staff as specified in the CPCS policies and procedures.
4. Documenting all consultations in an electronic medical record.
5. Assisting in the development of written materials as requested.
6. Providing referrals to and alerting governmental agencies when appropriate.

Required Qualifications: 

• Excellentdemonstratedrecordofattendanceandpunctuality
• Demonstratedability toorganizeandmanagetime efficientlyandproductively
• Excellentoral,written,interpersonalandproblem-solvingskills
• Abilitytohandlestaff,patient,andstudent issueswithtact, diplomacy, and confidentiality
• Attentiontodetailandwillingnesstolearn
• Abilitytofunctionwithminimalsupervision
• Abilitytoreceiveinstructionsandconstructivefeedback

Education, Training and Experience: 

• BAorBSorHealthCare orEMSbackground(EMT,paramedic,LVN,pharmacytechnician,PA, 911dispatcher,nursingassistant)  

• Excellentverbal communicationskills

• Knowledgeofmedicalandpharmaceuticalterminology

• Abilitytoexerciseappropriatejudgmentwithpoliciesandtriagecalls tootherhotlinestaff

• Experienceworking inapoisoncenterormanagingemergencyhealthrelatedcalls

• Proficiency in Word, Excel,Outlook, Internet Explorer, and database record entry and retrieval

DUTIES & ESSENTIAL JOB FUNCTIONS

Identify the functions or tasks that employees in the job perform. The essential functions should state the purpose of the work and the results to be accomplished, rather than how the function is performed. Of the tasks listed, what percentage of time is devoted to each? The more time employees spend on a function, the more likely it is that the function is essential. Generally, include those functions that account for 10% or more of the work, i.e., key items that contribute significantly to the achievement of the job.  The functions should add up to 100%.

Budgeted Job Salary Range: $40.14 - $50.02