Senior Teller

Overview

Responsible for performing a variety of duties to support the efficient and accurate paying and receiving function of the branch; responsible for direct supervision of the Teller Unit, in the absence of the Head Teller, to provide efficient and accurate paying and receiving services; coordinate all Teller operation functions in the branch; oversee security and compliance within the unit; ensure department compliance with all operating policies and procedures; communicate with appropriate personnel; provide periodic reports; perform customer service duties.
Responsibilities

Perform a variety of duties quickly and accurately to support the paying and receiving function of the branch of which the following are illustrative:

• Accept and process deposit transactions.
• Cash checks and process withdrawal transactions within approved authority and operating policy, ensure proper identification is obtained and verifying sufficient funds are available.
• Accept and process utility payments.
• Sell Official Checks, Certified Checks and Travelers Checks.
• Sell and redeem EE Savings Bonds.
• Redeem Municipal and Treasury bond coupons.
• Issue approved cash advances on bank accepted credit cards.
• Transfer funds between accounts as required.
• Accept and process all types of loan payments, credit card payments, TT&L payments, and other related payments.
• Maintain an awareness of new business opportunities with customers.
• Prepare daily settlement and proof of cash transactions.
• Balance general ledger and demand deposit accounts to the paying and receiving function.
• Prepare and review reports relating to the function.
• Process manual direct deposit transactions for selected accounts.
• Maintain supplies and an awareness of Teller supply inventory control.
• If necessary, team members may be required to float to other branches to meet business needs

Assume the daily operational responsibilities of the Teller line in the absence of the Head Teller, in order to provide efficient and accurate paying and receiving services as follows:

• Ensure that Tellers are providing complete paying and receiving services to customers.
• Ensure that all paying and receiving, balancing, and operational activities are done efficiently and according to policy.
• Ensure that the Teller Unit works as part of the customer service team and that Tellers take advantage of new business referral opportunities.
• Ensure the coordination of work, i.e., make certain that the work of the Teller Unit is coordinated with other positions in the branch, with centralized operations personnel, and other departments and units.
• Assist Head Teller and/or Assistant Branch Manager with the preparation of the monthly branch audit reports, quarterly FDICIA reports and other related reports as assigned by the Community Bank Division Manager.
• Ensure that all Tellers have an adequate supply of cash to conduct business.
• Balance and maintains coin and currency vaults daily.
• Maintain cash management records.
• Perform balancing and upkeep of branch and responsible off-site ATM(s) when required.
• Supervise and/or process night deposit, mail deposit, ATM deposit and courier deposit transactions.
• Supervise coin transactions (sorting, counting, rolling, etc.)o Record and reconcile Teller differences according to Company policy and procedure.
• Maintain and monitor inventory of official checks and traveler’s checks.
• Oversee the daily and weekly settlement of official checks, and traveler’s checks.
• Oversee the maintenance of signature cards ensuring all signature cards are filed accurately and maintained according to Company policy.

Supervise the following:

• Assigned personnel 
• Teller difference searches
• Ordering branch supplies
• Monthly Teller cash counts (unannounced)
• Branch equipment repair
• Participate and take an active role in sales and cross-selling of products to achieve any assigned goal.
• Determine work procedures, prepare work schedules, and expedite workflow from the Tellers.
• Communicate with the Head Teller, other unit supervisors, and appropriate staff personnel in order to integrate activities.
• Provide timely reporting to the Head Teller and other appropriate groups or individuals.
• Work Saturdays and evenings as required, open and close the branch as required.
• Assist customers when needed in a friendly and courteous manner.
• All other duties as assigned.

Qualifications

• A High School Diploma or GED.
• A minimum of one (1) year experience in a related position.
• Proficient reading, writing, grammar, accounting, analytical, and mathematics skills.
• Proficient PC skills.
• Proficient interpersonal relations and communicative skills.

Benefits

• Medical
• Dental
• Vision
• 401(k) Match
• Profit Sharing
• Paid Time Off
• 11 Holidays
• Tuition Reimbursement
• Free Parking throughout Tompkins Community Bank
• Employee Referrals

EEO Statement

Tompkins is committed to a policy of Equal Employment Opportunity ("EEO") with respect to all team members and applicants for employment and a work environment free from discrimination (including unlawful harassment) based on race, color, religion, sex, sexual orientation, transgender status, gender non-conformity, gender identity, gender expression, national origin, age, marital status, domestic violence victim status, disability, predisposing genetic characteristics, military or veteran status or status in any group protected by federal, state, or local law. 

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Pay Range

USD $20.25 - USD $26.00 /Hr.