Account Manager - SME & Growth

About Airwallex

Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own.

We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific.

We're co-headquartered in San Francisco and Singapore, with more than 2,700 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles to see it in full.

What you’ll do

As an Account Manager at Airwallex, you will work cross functionally, engaging with many teams across Airwallex including sales, product, engineering, marketing, finance and strategy. This role will predominantly focus on upselling, cross-selling & building multi-stakeholder relationships with your portfolio of SME customers.

We are looking for a technology-minded, Fintech enthusiast who is driven by learning the ins and outs of our platform so that you are equipped with the knowledge to solve complex problems. This will allow you to work with customers to understand their needs and how Airwallex can further add value to their business.

This role is based in Hong Kong.

Responsibilities:

• Build deep relationships with your portfolio to best understand their needs & provide value based solutions utilising our range of products and services

• Be an advocate for Airwallex and ensure our Business Account (SME) customers are using our services to their full potential

• Achieve revenue targets by focusing on input metrics to deliver the relevant outputs

• Forecast & build out a pipeline within Salesforce to accurately track numbers for the business to understand how/when/what success you’re driving

• Build relationships with internal stakeholders to share insights from customers & help build out the roadmap of products from this

Minimum qualifications:

• You have experience – at least 3+ years of B2B experience managing and growing technology/Fintech relationships with SME accounts

• Strong verbal and written communication in English

• You have worked previously with complex sales, feeling comfortable selling to C-level executives

• You are a relationship builder – you build meaningful, collaborative relationships with all people that you work with, both internally and externally

• You can speak to anyone – you should have exceptional communication skills and be comfortable conversing with people of all backgrounds and domains

• You are a problem solver – you look for creative solutions and understand new products and ask the right questions before figuring out a solution. You can easily simplify complexity for others

• You are success-oriented and hold yourself accountable for delivering key outcomes, including KPIs and revenue targets

• You are technically minded and have prior experience working in API B2B sales or account management for a similar organisation

Applicant Safety Policy: Fraud and Third-Party Recruiters

To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.

Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.