Nurse Triage Registered Nurse

Qualifications:

Licenses & Certifications

Required:

• Current, unrestricted Registered Nurse (RN) license.

• Current Basic Life Support (BLS) certification required.

Education & Experience

Required:

• Minimum of two (2) years of clinical nursing experience.

The Nurse Triage RN is responsible for providing telephonic triage to patients across a range of medical conditions using established protocols. Triage nurses use their clinical expertise to triage and determine the urgency of patient reported symptoms and provide recommendations that direct patients to the appropriate care setting. The individual will need to possess a solid understanding of assessment techniques and medical protocols. This role requires strong clinical and communication skills to ensure the provision of quality patient care. 

Responsibilities:

1. Demonstrates commitment to McLeod Health’s mission, vision, and values while maintaining service excellence standards that support quality care and operational excellence.

2. Assesses patients' conditions and medical history to determine urgency and appropriate level of care by conducting thorough and accurate phone-based triage assessments through patient history and symptom reporting.

3. Provides immediate medical advice and guidance to patients over the phone with recommendations based on established protocols, clinical guidelines and available resources.

4. Provides patients with clear instructions regarding instructions, follow-up care, or where to seek emergency medical attention.

5. Documents all patient interactions timely and accurately including assessments and interventions in compliance with McLeod Health standards and HIPAA regulations.

6. Assists in scheduling appointments, referrals, and follow-up visits.

7. Ensures compliance with healthcare regulations, protocols, and quality standards.

8. Collaborates with physicians, nurse practitioners, and other health care providers to ensure proper patient care and continuity of care.

9. Participates in regular training and continuing education to stay updated with medical practices, standard of work and to enhance clinical skills.

10. Offers compassionate support to patients or family members during stressful or uncertain medical scenarios.

11. Performs additional duties as assigned to support departmental and organizational goals.

Job Title: Nurse Triage RN

Reports To: Director

Supervises Others: No