All Accor

Global hotel management, franchising, loyalty program

Front Office Manager

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeClamart, France€2.4k - €2.5k /mo

About the Job

Requirements

At least 3 years of confirmed experience in hotel reception, including initial management experience.
Strong knowledge of the hotel industry.
Proficiency with industry tools such as PMS, FOLS, Resa-Web, and Opera Cloud; TARS and TrustYou are an advantage.
Good command of English.
German is an advantage.
Customer-service orientation and professional presentation.
Leadership, organizational ability, and teamwork.
Ability to manage priorities and work independently.

Responsibilities

Supervise daily reception operations and ensure the quality of guest reception.
Prepare schedules and organize the team's work.
Manage group follow-up, including quotes, reservations, contracts, and invoicing.
Ensure brand procedures and standards are properly applied.
Handle customer situations and ensure customer satisfaction.
Respond to customer reviews and manage online reputation.
Supervise, train, and support receptionists.
Build team cohesion and maintain a positive working environment.
Monitor payments, invoicing, and revenue.
Work closely with other departments.

Desired Qualifications

Knowledge of TARS and TrustYou.
German language skills.

Description du poste

Vos principales missions :

Superviser l’activité quotidienne de la réception et garantir la qualité de l’accueil
Élaborer les plannings et organiser le travail de l’équipe
Assurer le suivi des groupes (devis, réservations, contrats, facturation)
Veiller à la bonne application des procédures et standards de la marque
Gérer les situations clients et garantir leur satisfaction
Répondre aux avis clients et piloter l’e-réputation
Encadrer, former et accompagner les réceptionnistes
Fédérer l’équipe et maintenir un bon climat de travail
Assurer le suivi des encaissements, de la facturation et du chiffre d’affaires
Travailler en étroite collaboration avec les autres services

Qualifications

Expérience confirmée (minimum 3 ans) en réception hôtelière, avec une première expérience managériale
Excellente connaissance du secteur hôtelier
Maîtrise des outils métiers (PMS type FOLS, Resa-Web, Opera Cloud, TARS, TrustYou est un plus)
Bonne maîtrise de l’anglais et Allemand est un atout)
Sens du service client et excellente présentation
Leadership, sens de l’organisation et esprit d’équipe
Capacité à gérer les priorités et à travailler en autonomie

Informations supplémentaires

CDI – Temps plein 40h/Sem.
Poste basé à Clamart (92), à proximité de Paris
Équipe à taille humaine, environnement calme
Possibilité d’évolution
Poste clé dans l’organisation de l’hôtel

Rejoindre notre établissement, c’est intégrer une équipe engagée, dans un hôtel à taille humaine où polyvalence, réactivité et esprit d’équipe sont essentiels au quotidien.

📩 Envoyez votre candidature (CV + motivation) à : [email protected]

Compensation: 2400 to 2500 (EUR) (MONTHLY)

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

Recently Posted Jobs

Explore more opportunities at All Accor

See more jobs