Capgemini

Global consulting, technology services, outsourcing

Data Center Engineer with Cisco ACI and Nexus

Network Engineering & AdministrationConfirmed live in the last 24 hours

Full-timeBengaluru, Karnataka, IndiaNo salary listedIn-person

About the Job

Requirements

Strong hands-on experience with Cisco product portfolios, including Catalyst switches, Nexus switches, and ISR/ASR routers.
Advanced expertise in routing protocols, including EIGRP, OSPF, and BGP.
Ability to troubleshoot routing loops, convergence issues, path selection problems, and complex network outages.
Strong experience in packet capture and deep packet analysis.
Expertise in diagnostic and troubleshooting tools for distributed network environments.
Experience handling large-scale software image deployments and firmware lifecycle management.
Extensive experience managing Cisco TAC cases, including defect identification, tracking, escalation, and resolution management.
Strong analytical and problem-solving skills with a structured troubleshooting approach.
Deep understanding of Problem Management practices and methodologies.
Ability to perform effectively under pressure in mission-critical environments.
Strong collaboration and stakeholder management capabilities.
Ability to work independently with minimal supervision.
Experience with Data Center, Cisco ACI, Nexus, and PDI (Planning, Designing, Implementation).

Responsibilities

Ensure compliance with customer SLAs, SLOs, and service commitments.
Follow established operational processes and contribute to continuous process improvements.
Identify opportunities for operational efficiency and cost optimization.
Participate in regular team sync-ups and cross-functional collaboration activities.
Maintain technical expertise and stay current with evolving technologies.
Apply ITIL best practices, including Incident, Event, Change, and Problem Management.
Own and drive Root Cause Analysis and Major Problem Reviews for critical incidents (P1/P2).
Collaborate with internal teams and stakeholders to gather data required for incident investigations.
Create and maintain Knowledge Error Articles to improve troubleshooting efficiency and reduce mean time to repair.
Support major incident management activities and ensure timely issue resolution.
Actively contribute to process improvements, innovation initiatives, and automation opportunities.
Enhance operational effectiveness through knowledge sharing and best practice adoption.
Provide L2/L3 technical support and manage complex network environments in the CX Managed Services team.
Drive incident resolution and root cause analysis while ensuring adherence to customer SLAs.

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

Job Description

Role Overview

We are seeking a skilled Network Operations Engineer to join our CX Managed Services team. The role involves providing L2/L3 technical support, managing complex network environments, driving incident resolution, conducting root cause analysis, and ensuring adherence to customer SLAs in a highly dynamic support environment.

Key Responsibilities

Service Delivery & Operations

Ensure compliance with customer SLAs, SLOs, and service commitments.
Follow established operational processes and contribute to continuous process improvements.
Identify opportunities for operational efficiency and cost optimization.
Participate in regular team sync-ups and cross-functional collaboration activities.
Maintain technical expertise and stay current with evolving technologies.

Incident & Problem Management

Apply ITIL best practices, including Incident, Event, Change, and Problem Management.
Own and drive Root Cause Analysis (RCA) and Major Problem Reviews (MPR) for critical incidents (P1/P2).
Collaborate with internal teams and stakeholders to gather data required for incident investigations.
Create and maintain Knowledge Error Articles (KEAs) to improve troubleshooting efficiency and reduce MTTR.
Support major incident management activities and ensure timely issue resolution.

Continuous Improvement & Automation

Actively contribute to process improvements, innovation initiatives, and automation opportunities.
Enhance operational effectiveness through knowledge sharing and best practice adoption.

Network Infrastructure

Strong hands-on experience with Cisco product portfolios, including:

Catalyst Switches
Nexus Switches
ISR/ASR Routers

Routing & Switching

Advanced expertise in routing protocols:

EIGRP
OSPF
BGP

Ability to troubleshoot:

Routing loops
Convergence issues
Path selection problems
Complex network outages

Network Troubleshooting

Strong experience in packet capture and deep packet analysis.
Expertise in diagnostic and troubleshooting tools for distributed network environments.
Experience handling large-scale software image deployments and firmware lifecycle management.

Vendor & Escalation Management

Extensive experience managing Cisco TAC cases, including defect identification, tracking, escalation, and resolution management.

Required Competencies

Strong analytical and problem-solving skills with a structured troubleshooting approach.
Deep understanding of Problem Management practices and methodologies.
Ability to perform effectively under pressure in mission-critical environments.
Excellent verbal and written communication skills.
Strong collaboration and stakeholder management capabilities.
Ability to work independently with minimal supervision.

Primary Skills

Data Center,Cisco ACI,Nexus,PDI(Planning,Designing,Implemenation)

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

About the Company

Capgemini

Global consulting, technology services, outsourcing

Capgemini provides consulting, technology services, and outsourcing to help organizations transform digitally. Its offerings include strategy and transformation consulting, system integration, application development, IT infrastructure management, and managed IT operations. It differentiates itself with a global presence in over 50 countries and a focus on applying AI, cloud, and cybersecurity to real business problems. Its goal is to help clients navigate digital transformation and improve efficiency and innovation through tailored, contract-based or managed services.

Company size: 10,001+
Company stage: IPO
Headquarters: Paris, France
Founded: 1967

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