IHG

Global hotel company

Reservations Sales Agent

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeChinaNo salary listed

About the Job

Requirements

A bachelor's degree, higher education qualification, or equivalent in Hotel Management or a related field is required.
At least 1 year of related experience, including management experience, is required.
Previous experience with OPERA property management system is required.
Fluency in written and spoken English is required.
Applicants must speak the local language.
Fresh graduates will also be considered.

Responsibilities

Assist the reservations team with daily tasks and responses to guest room inquiries.
Ensure guest interactions meet Forbes and IHG True Hospitality standards.
Maintain knowledge of the hotel's products and services.
Respond to guest requests accurately and in a timely manner.
Communicate regularly with guests to ensure their expectations are met.
Assist in delivering the hotel's revenue target by achieving upsell and cross-sell revenue targets.

Desired Qualifications

Candidates with more experience may be considered for the Senior Reservations Sales Agent position.

YOUR DAY TO DAY

Assist the reservations team in performing daily tasks and responding to guest room enquiries
Ensure that all guest interactions are at the highest level, adhering to both Forbes and IHG True Hospitality standards
Be knowledgeable of all of the hotel’s products and services
Respond to guest requests in an accurate and timely manner
Regularly communicate with guests to ensure expectations are met 
Assist in delivering the revenue target of the hotel by making upsell and cross sell revenue targets

QUALIFICATIONS AND REQUIREMENTS

Bachelor’s degree / higher education qualification / equivalent in Hotel Management or related field 
1+ years’ related experience, including management experience 
Previous experience with OPERA PMS
Must speak local language, fluent in both written and spoken English
Fresh graduate will also be considered
Candidates with more experience may be considered as Senior Reservations Sales Agent

We offer promising career opportunities with excellent remuneration packages, on-going professional learning & development, a culture of service excellence and a diverse workplace that celebrates differences.

Applicants who do not hear from us within four weeks should consider their applications unsuccessful. Data collected will be used for recruitment purpose only.

About the Company

IHG

Global hotel company

IHG is a global hospitality company operating and franchising a portfolio of hotel brands. The company supports hotel development, reservations, loyalty programs, revenue management, brand standards, technology, and guest services. It serves travelers, hotel owners, franchisees, corporate clients, loyalty members, and hospitality partners. Its operating model centers on a primarily franchised and managed hotel network connected through brands, distribution, commercial systems, and regional support. Teams work across hotel operations, development, revenue, technology, marketing, loyalty, finance, and owner support. Teams support coordinated daily delivery.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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