Senior Client Account Executive
Enterprise
Posted on 2/6/2024
Outreach

1,001-5,000 employees

Sales engagement platform
Company Overview
Outreach is on a mission to solve sales problems. The company operates the number one sales engagement platform that helps companies dramatically increase productivity and drive smarter engagement with their customers.
AI & Machine Learning
Data & Analytics

Company Stage

Series G

Total Funding

$492.8M

Founded

2014

Headquarters

Seattle, Washington

Growth & Insights
Headcount

6 month growth

-22%

1 year growth

-17%

2 year growth

-4%
Locations
New York, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
Management
Customer Service
CategoriesNew
Sales & Account Management
Customer Success & Support
Requirements
  • At least five years of either account management, customer success, or sales lifecycle management experience, preferably in a SaaS environment
  • Proven experience demonstrating value realization in a product, platform, or service
  • Effective project management skills
  • Strong financial acumen to be able to showcase metrics and potential ROI
  • Knowledge of various sales methodologies to apply them to customer usage of the Outreach platform
  • Effective communication skills, both written and verbal, with the ability to tailor messaging appropriately for the audience
Responsibilities
  • Manage the renewal, expansion, and cross-sell attachment of current Outreach customers
  • Build effective partnerships with customers to realize value, adoption, and business process optimization of the Outreach platform
  • Develop and build account strategy plans using multiple data points from various sources to drive adoption, utilization, and customer sentiment
  • Manage and close renewals at a high rate to protect revenue retention
  • Discover, nurture, and close expansion opportunities within customers
  • Forecast renewals and expansion pipeline with high level of accuracy using Outreach’s forecast methodology
  • Provide impeccable customer service in all interactions
  • Act as a single point of contact/the face of Outreach for customers
Desired Qualifications
  • Ability to influence decisions without direct authority
  • Strong negotiation skills
  • Executive presence and strong interpersonal skills
  • Team player with a high sense of drive and initiative to keep opportunities moving forward to create a winning culture