Customer Care Coordinator

R10104553 Customer Care Coordinator (Open)



Location:

Mississauga, ON (VA HO) - Call center



At Air Liquide Home Healthcare Canada, we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancing and digitizing our tools, products, and systems, to forging meaningful relationships with our patients.

Air Liquide Home Healthcare Canada is a leading provider of sleep apnea tests, treatments, and home oxygen services. We partner closely with the healthcare community to deliver an exceptional patient experience that supports health, wellness, and collaborative medicine.

Ready to be part of this global family of companies making a difference in the quality of life for patients around the world?

How will you CONTRIBUTE and GROW?

Air Liquide Home Healthcare Canada is currently recruiting a highly energetic and motivated Medical Office Administrator (Branch Care Coordinator) for our Inspiration Medic, Carling - Ottawa Branch. This is a temporary contract position covering a maternity leave. The Medical Office Administrator provides support in the branch as it pertains to oxygen, PAP, and related therapeutics and diagnostics.

• Provides helpful, friendly service to customers by providing general information, and directing telephone and walk-in inquiries to appropriate staff members.

• Assist with sales and maintenance of respiratory products, services, and inventory for the branch. 

• Provides information/literature to prospective clients. 

• Creates walk-in appointments for therapeutics and books follow-up appointments for the branch. 

• Provides assistance and answers questions for clients regarding funding programs and insurance requirements. 

• Assists healthcare professionals with the completion of necessary administrative functions and documentations.

• Assists in the management of equipment - including warranty, maintenance and repair for internal assets, as well as customer owned medical devices and other products.

• You may be required to perform the role of quality control designate or alternate and complete tasks related to Good Manufacturing Practices (GMP) for the handling of medical gases, such as the review and sign off of quality records. All necessary training for this role is referenced in Quality Designate Training Matrix, HRM-0003, and must be completed prior to performing the activities.

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Are you a MATCH?

Here is what you will need

• College Certificate/Diploma or Equivalent

• 1-2 years of experience in a Call Center or in Office Administration

• Computer literate in Microsoft Office and Google Suite, with strong data entry skills. 

• Able to work flexible hours and provide service to our customers for extended hours.

What’s in it for you

• Competitive total rewards: Salary, flex benefits

• Work/life integration: From standard hours to personal time off, we encourage life outside of work

• Inclusive workplace: Bring your whole self to work as you learn and grow

• Meaningful work: Do work that matters

• Awesome team: Teamwork and connection power our business

• Global collaboration: Collaborate near and far by being part of a global leader

• Culture of safety: We weave safety and wellness into all that we do

Additional Information

Accommodations are available on request for candidates taking part in all aspects of the selection process. We thank all applicants for their interest; however only those candidates selected for an interview will be contacted. 

Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualification and other job-related reasons. This job grade falls within a salary band starting at the minimum of $45,000 with opportunity for advancement.

Disclaimer: Please note that the job titles listed on this job posting may differ from those used in our internal job descriptions/position titles. While the titles may vary, the roles and responsibilities remain consistent.

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.