Experience in customer service or retail is helpful but not required.
Basic knowledge of sports products or involvement in sports activities is welcomed.
Sports certifications or training, such as coaching or fitness instruction, are a positive addition.
Flexible availability, including weekends and public holidays.
Responsibilities
Own the cashier and service desk zone.
Manage returns, refunds, exchanges, and resolve user issues.
Support Click & Collect, eCommerce, and delivery services.
Maintain cash-handling accuracy and update systems.
Collaborate with teammates during store opening and closing.
Take part in layout, stock, and omnichannel service operations.
Desired Qualifications
Basic knowledge of sports products or involvement in sports activities.
Sports certifications or training, such as coaching or fitness instruction.
Your Purpose
At Decathlon, great service is our sport. As a Customer Service Advisor, you are the front-line expert who handles transactions, returns, complaints, and delivers a smooth, joyful experience to every user.
What You’ll Be Doing
Own the cashier and service desk zone
Manage returns, refunds, exchanges, and resolve user issues
Support Click & Collect, eCommerce, and Delivery services
Keep track of cash handling accuracy and systems updates
Collaborate with teammates during store opening/closing
Take part in layout, stock, and omnichannel service operations
Friendly, calm, and solution-focused in your approach
Good communication skills and enjoy working with people
Detail-oriented, reliable, and accurate in handling systems and processes
Flexible availability, including weekends and public holidays
Experience in customer service or retail can be helpful but not required
Basic knowledge of sports products or involvement in sports activities is welcomed
Any sports certifications or training (e.g., coaching, fitness instruction) are a positive addition
Why Join Us?
We believe in growing together. Here's what you’ll enjoy as a Decathlon teammate:
Performance Bonus based on your team’s results
Staff Discount on all Decathlon products
Monthly Sports Allowance to support your active lifestyle
Health Insurance Coverage (medical & dental)
Birthday Leave, Wedding Leave, and Paid Annual Leave
MPF + Company Shareholding Scheme
Continuous training and career development, locally and globally
Let’s Make Every Visit Memorable
Love helping people and solving problems? Apply now and bring sport to life with us.