KYC Manager

Overview

Class: Full-time and Permanent

Legal Entity: SNEX Technology Services Private Limited

Report to: Regional Head of Client On-Boarding - UK & EMEA

Company Overview:

Connecting clients to markets – and talent to opportunity.

With 5,400+ employees and over 80,000 institutional, commercial, and payments clients, we operate from more than 80 offices spread across six continents. As a Fortune 100, Nasdaq-listed provider, we connect clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors.

Whether you want to forge a career connecting our retail clients to potential trading opportunities, or ingrain yourself in the world of institutional investing, StoneX Group is made up of four business segments that offer endless potential for progression and growth.

Business Segment Overview:

Corporate: Engage in a deep variety of business-critical activities that keep our company running efficiently. From strategic marketing and financial management to human resources and operational oversight, you’ll have the opportunity to optimize processes and implement game-changing policies.

Responsibilities

Position Purpose:

We are seeking an experienced KYC Manager to oversee new client onboarding and KYC/CDD activities supporting our UK, EMEA and UAE regulated entities. The role is responsible for the effective management and execution of end-to-end KYC/CDD for new account openings, ensuring compliance with applicable AML/CTF requirements, internal policies and local regulatory standards, including requirements applicable to FCA, European and DFSA-regulated entities.

The successful candidate will be a hands-on KYC leader with significant experience managing onboarding or due diligence teams within a bank, large investment firm, broker-dealer or comparable regulated financial institution, with strong expertise in institutional clients and complex legal-entity structures.

Primary duties will include:  

• Manage the end-to-end KYC/CDD process for new account openings across UK, EMEA and UAE entities.
• Manage, coach and develop KYC analysts and team leads, ensuring consistent application of KYC/CDD requirements across jurisdictions.
• Oversee customer identification and verification, beneficial ownership and control assessments, corporate structures, authorized persons and applicable risk assessments.
• Provide oversight and decision-making for complex and higher-risk onboarding cases, escalating to the Regional Head of KYC UK/EMEA where appropriate.
• Provide subject-matter expertise for institutional and corporate clients, including banks, broker-dealers, investment firms, asset managers, hedge funds, other investment funds, NBFIs, operating companies and complex ownership structures.
• Ensure new-account files meet applicable KYC, AML and CTF requirements and internal standards before KYC approval and account-opening readiness.
• Maintain strong quality-control standards and ensure KYC decisions, exceptions and escalations are appropriately documented.
• Manage onboarding inventories, case allocation, aging, service levels and team capacity, with accountability for timely completion of client onboarding.
• Monitor key performance and risk indicators, including end-to-end turnaround time, case aging, completion rates, quality and Right First Time performance.
• Partner closely with the Regional Head of KYC UK/EMEA and other stakeholders to resolve onboarding issues and improve the client experience.
• Consult with the Regional Head of KYC UK/EMEA as applicable to help drive process standardization, workflow improvements and automation while maintaining effective regulatory and control standards.
• Produce management information on onboarding volumes, aging, quality, escalations and emerging KYC risks.

Qualifications

To land this role you will need: 

• 7-10+ years of progressive KYC/CDD, AML or institutional client onboarding experience, with substantial hands-on experience conducting or overseeing due diligence.
• Demonstrated management experience leading a KYC/CDD or client onboarding team within a bank, large investment firm, broker-dealer or comparable regulated financial institution.
• Strong knowledge of institutional and corporate KYC, including complex and multi-jurisdictional ownership structures.
• Experience supporting regulated businesses across the UK and EMEA; UAE/DFSA experience strongly preferred.
• Strong working knowledge of beneficial ownership, AML/CTF risk assessment, enhanced due diligence and KYC escalation requirements.
• Demonstrated ability to make sound, risk-based KYC decisions and manage complex escalations.
• Strong people-management, stakeholder-management and communication skills.
• Ability to balance regulatory requirements, risk management, operational efficiency and client experience in a fast-paced environment.

What makes you stand out:

• Hands-on leader
• Strong KYC technical expertise
• Sound risk judgment
• Operationally focused
• Client-oriented
• Decisive
• Collaborative
• Control-minded

Working environment:

• 4 days in office, 1 day remote

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