Associate Professional Services Consultant

Location
This role is available for Hybrid working 2 days a week from either Ghent or London Showpad offices

About Showpad

In the old days, traveling salespeople hit the road with only a suitcase and a smile. And as times—and technology—have changed, Showpad has emerged as the industry-leading solution for modern selling that improves those classic tools of the trade.

In our case, the suitcase is more than a decade of expertise building the premier revenue enablement platform, one that continues to influence the direction in which the industry is evolving. And the smile? Well, that’s the people oriented culture that surrounds everything we do.

We bring in great individuals, but we always play as a team. We’ll enable you to grow like never before, and we’ll grow with you, too. We are a European-born company with a global impact, but we like to keep things simple. 

We are passionate and bold as well as humble and authentic. We empower each team member to be their true selves. We take ownership, and we also take vacations.

And although we value constant improvement and frequent platform updates, we try not to deploy on Fridays.

That’s why Showpad does more than drive impactful buying experiences. We take serious care of our people, but never take ourselves too seriously. 

About the position

As an Associate Professional Services Consultant (PSC), you will help on implementation projects for a diverse range of customers, deliver specific tasks as part of our Managed Services, facilitate trainings and workshops, optimize and configure Showpad based on customer-specific business goals, position strategy and gather technical requirements. This is an excellent opportunity if you are early in your career and looking to develop skills in a dynamic and supportive environment. As a PSC, you will demonstrate expertise in 3 key areas:

Consultancy
The ability to run discovery meetings and advise on best practices that align with customer business goals.

Technical Expertise
PSCs are experts about everything Showpad. In addition to mastering the Showpad eOS, you will also develop expertise around other systems we integrate with and complement (CRM, SSO, CMS, etc) or internal tools we utilize to deliver fast and at scale.

Training and Change Management
A successful launch is key to driving business results. You will ensure customer Training and Change Management teams are equipped with the knowledge and tools for a flawless rollout to their end-users. 

Successful customers are our number one priority. As a PSC, you will directly affect our customer’s success.

Key Responsibilities

• Deliver on a portfolio of software implementation projects or tasks
• Facilitate and lead sessions with customers and provide recommendations based on best practices
• Deliver on schedule and with the highest customer satisfaction
• Work closely with Support and the rest of the PS team in resolving product-related implementation issues
• Manage internal and external communications related to the project
• Respond to internal and customer requests in a timely, organized fashion
• Capture and document project best practices and lessons learned
• Responsible for achieving billable utilization targets

Skills we are looking for

• Ambition to build a career in Professional Services within SaaS Tech space
• Excellent written and verbal communication skills in English, as you need to engage and inspire customers
• Passion for making customers successful and commitment to providing an effortless customer experience
• Strong technical skills
• Desire to build out and optimize your project management and consultancy skills
• Comfortable to work in a team environment
• Self-starter, challenger, proactive, and result-driven personality
• Ability to manage multiple projects and priorities simultaneously

Nice Extras

• 1-2 years of customer project experience
• Knowledge or prior experience with sales and marketing eco stack such as CRM, Marketing automation, CMS/ECM (Sharepoint, DAM, etc).

• Any additional language proficiency (e.g. Spanish/French/German)

Travel

• Occasional travel is required for organizational meetings and customer onsite engagements