U

University of Chicago

Private research university in Chicago, IL

Manager

Business OperationsConfirmed live in the last 24 hours
Full-timeSan Francisco, CA, USA$80k - $115k

About the Job

Requirements

  • A college or university degree in a related field.
  • Five to seven years of work experience in a related job discipline.
  • Demonstrated ability to execute strategic vision while engaging in hands-on operations and event work.
  • Proven experience managing communities, programs, or shared spaces, with a focus on user experience and culture.
  • Strong knowledge of operations, facility management, and event coordination.
  • Ability to operate independently, exercise sound judgment, and creatively solve problems and conflicts.
  • Robust organizational, time management, and project management skills.
  • Ability to manage staff and interns as needed and coordinate with multiple stakeholders.
  • Ability to manage multiple priorities concurrently.
  • Comfort with regular manual labor, including room and furniture configuration, A/V set-up, and moving supplies.

Responsibilities

  • Serve as an on-the-ground ambassador for Third Coast Foundry in San Francisco, representing the University of Chicago and partner institutions to founders, investors, alumni, and other stakeholders.
  • Translate strategic guidance from University leadership and the Third Coast Foundry team into practical operating plans, user-facing processes, and communications.
  • Manage daily operations to ensure the space is welcoming, professional, and ready for use by startups, faculty, students, alumni, investors, and other visitors.
  • Oversee day-to-day operations and facilities, including coordination with building management and security on maintenance, cleaning, safety, and access control.
  • Develop, implement, and refine operational procedures, including opening and closing routines, visitor protocols, safety basics, and user guides.
  • Design and oversee the overall in-space experience, culture, and user journey, ensuring the space is welcoming, inclusive, and aligned with institutional values.
  • Lead user management across the space, including prioritizing rooms, scheduling users and events, developing and enforcing policies and guidelines, and resolving conflicts over shared resources.
  • Orient and check in users and visitors, ensure adherence to guidelines and policies, and collect and relay feedback.
  • Lead the design, coordination, and execution of events and programming, including meetings, receptions, workshops, partner gatherings, and recurring series hosted in the office suite and building amenity spaces.
  • Oversee event logistics, including room configurations, furniture set-up and takedown, basic A/V readiness and troubleshooting, signage, check-in, wayfinding, and event flow; provide hands-on support for events as needed.
  • Build and manage relationships with Third Coast Foundry users, including startups, faculty, students, corporate partners, investors, and alumni, and understand their needs in the space.
  • Connect Midwest university stakeholders with Bay Area startup, venture capital, and innovation ecosystems, including identifying and cultivating new partners, mentors, and sponsors.
  • Contribute to and communicate the development and refinement of policies, guidelines, and user communications.
  • Develop and oversee communications strategies for users and ecosystem partners, including in-space signage, digital communications, calendars, and announcements.
  • Develop and communicate program priorities and performance standards, assess operations using these criteria, plan and conduct quality assurance reviews, and recommend changes as appropriate.
  • Maintain basic CRM and contact records for ongoing engagement with startups, partners, and investors, in coordination with Polsky Center staff.
  • Oversee tracking and reporting on usage metrics, including user counts, events, partner categories, and other impact indicators; prepare regular updates for University leadership and key stakeholders.
  • Assist in building and maintaining preferred vendor lists, including caterers, furniture and A/V vendors, and event services, and manage relationships with these vendors.
  • Manage or support the supervision of staff and interns associated with Third Coast Foundry; in the absence of supporting staff, directly perform or oversee core operational and event functions.
  • Identify operational, programmatic, or strategic issues; troubleshoot, escalate, and propose solutions as appropriate.
  • Recommend practical improvements to enhance efficiency and user experience.
  • Help execute the strategic vision set by University leadership by translating priorities into day-to-day operations and programming.
  • Ensure compliance with relevant University policies, building regulations, and applicable laws.
  • Manage program budgets and recommend or make budgetary recommendations.
  • Interact with faculty, researchers, and staff for committee work or information.
  • Perform other related work as needed.
  • Work in person five days per week in the San Francisco office; occasional evening or weekend work and in-person staffing for events or delegations may be required.

Desired Qualifications

  • An advanced degree in a relevant field.
  • Experience with event coordination, facility operations, higher education, university customer service, startup or venture capital stakeholder engagement, or other relevant experience.
  • A background in entrepreneurship or innovation centers, startup or venture capital ecosystems, university programs, shared space operations, or event and program management.
  • Strong interest in and familiarity with university innovation, entrepreneurship, and Midwest and Bay Area startup ecosystems.
  • Outstanding interpersonal, written, and oral communication skills, with professional and welcoming engagement with varied stakeholders.

About the Company

University of Chicago

Private research university in Chicago, IL

The University of Chicago is a private research university founded in 1890 in Chicago's Hyde Park neighborhood. It comprises the College, graduate divisions, and professional schools across a broad range of disciplines.

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