Workforce Operations Manager

Wokrforce Operations Manager

Location: Tijuana or Guadalajara (In-Office)

Employment Type: Full-Time | Leadership Role

Role Summary 

We are seeking a highly analytical and execution-focused Data Operations Coordinator to own the company’s operational performance through data, KPIs, and cross-functional visibility.

This role sits at the center of the business—connecting intake, case management, compliance, and leadership—ensuring that decisions are driven by accurate reporting, clear metrics, and continuous operational improvement.

You will not just report data—you will own it, challenge it, and use it to drive performance across teams.

Core Responsibilities 

KPI Ownership & Business Visibility 

• Define, track, and standardize KPIs across Intake, Case Management, and Compliance
• Build a single source of truth for performance metrics
• Identify gaps, inconsistencies, and data integrity issues
• Translate data into clear business insights and actions

Reporting & Dashboards

• Build and maintain dashboards (daily, weekly, monthly)
• Automate reporting wherever possible (SQL, Zapier, etc.)
• Present insights to leadership with clear recommendations (not just numbers)

Cross-Team Operational Alignment

• Work directly with team leads to ensure KPIs are understood and actionable
• Run performance review cadences (weekly KPI reviews, monthly deep dives)
• Push accountability across teams using data

Data-Driven Process Improvement

• Identify bottlenecks using data
• Recommend and implement improvements
• Track impact post-implementation

Data Integrity & System Optimization

• Ensure clean, reliable data across platforms like Filevine and LeadDocket
• Audit workflows and system usage
• Improve tracking structures (fields, tags, stages, etc.)

Bonus & Performance Audits

• Validate bonus calculations against KPI outputs
• Identify discrepancies and risks
• Ensure fairness and accuracy in performance tracking

Hiring Requirements 

Must-Have

• 6-8 years in operations, data analytics, or business ops
• Strong experience building dashboards & tracking KPIs
• Advanced Excel/Sheets + working knowledge of SQL
• Experience working cross-functionally with multiple teams
• Proven ability to turn data into decisions and actions