Surveillance Operator

The Surveillance Operator protects assets and maintains the integrity of the company using CCTV (Closed Circuit Television) and floor observations.  Provides a safe environment for our employees and guests. 

**Note: Interested applicants cannot have any relatives working in any cash handling, casino, or guest-related position at Horseshoe Bossier City.   

• Must possess excellent customer service, communication, organizational, and writing skills with a focus on proper grammar (i.e. sentence structure, spelling, punctuation). 
• Previous Surveillance experienced preferred. 
• Must be able to obtain Non-Key LA Gaming license.
• A thorough working knowledge of all casino games is preferred with an emphasis on payoffs, odds, procedures, and game protection. 
• A working knowledge of Gaming Control Board Regulations is preferred. 
• Must be able to work any day of the week and any shift. 
• Must have basic computer operational skills. 
• Must be able to get along with co-workers and work as a team. 

ADDITIONAL REQUIREMENTS

• Must be able to sit or stand for long hours observing numerous CCTV screens. 
• Must be able to respond calmly in crisis and stressful situations. 
• Must be able to see and, also, remember the specific details of incidents and persons. 
• Must be able to lift up to 50 pounds. 
• Must be able to operate the following equipment: monitors, switches, computers, controllers, and cameras. 
• Must be able to give court testimony when necessary and write detailed reports. 
• Must present a well-groomed appearance.
• Must be able to work and maneuver in close quarters. 
• Must be able to work overtime or change shifts on short notice.   
• Must be able to tolerate areas containing secondhand smoke, high noise levels, bright lights and dust. 
• Must be able to work in a low light environment.
• Must be able to clearly write reports and do math calculations, both with minimal errors.

• Operates all surveillance equipment, including, but not limited to, monitors, switchers, computers, controllers, and cameras. 

• Provides CCTV and personal observations of all departments and applicable job functions to assure compliance with established laws, regulations, policies, procedures, and internal controls. 

• Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies.

• Writes reports daily regarding observations.