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Mercier Consultancy Group

Dutch Speaking Customer Expert for Car Sharing

Customer SupportConfirmed live in the last 24 hours
Full-timeRemote in Greece€18k - €22k

About the Job

Requirements

  • Native or fluent Dutch, spoken and written.
  • A valid EU passport is mandatory.
  • Proven customer service experience, preferably within the travel or transport industry.
  • An ability to learn new travel management platforms quickly.
  • A commitment to relocating to Greece for this position.

Responsibilities

  • Provide high-quality support to Dutch-speaking users regarding their car-sharing travel experiences.
  • Resolve booking, billing, and vehicle access inquiries with a customer-centric focus.
  • Assist travelers with navigation and real-time support during their rental journeys.
  • Maintain accurate records of customer interactions to ensure service consistency.
  • Collaborate with international teams to optimize travel service protocols.
  • Manage user accounts and provide technical troubleshooting for the car-sharing mobile application.
  • Represent the travel brand by communicating with customers via phone, email, and chat.

Desired Qualifications

  • Customer service experience within the travel or transport industry.

About the Company

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