Project Coordinator

Primary location: Chicago, Illinois 
Relocation offered: No 
Employment status: Full-Time 
Travel: <10% 
Non-compete: No 

The estimated base salary range for this role is "$68,000-$74,000" per year.  
Individual pay is based upon location, skills and expertise, experience and other relevant factors

What does it mean to work at Turf Design, a subsidiary of Armstrong World Industries?

It means being immersed in a supportive culture that recognizes you as a key player in Armstrong's future. We are a large company with a local feel, where you will get to know and collaborate with leadership and your colleagues across the company.

By joining us, you'll have the opportunity to make the most of your potential. Alongside a competitive remuneration package, you will receive:

• A benefits package including: medical, dental, prescription drug, life insurance, 401k match, long-term disability coverage, vacation and sick time, product discount programs and many more.
• Personal development to grow your career with us based on your strengths and interests.
• A casual work environment where we have a recognition program for our team, and service awards. You will also be able to make the most of our fitness center and lunchtime cafe.
• A working culture that balances individual achievement with teamwork and collaboration. We draw on each other's strengths and allow for different work styles to build engagement and satisfaction to deliver results. 
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The Project Coordinator ensures effective and efficient coordination toward project goals in a dynamic and demanding environment. This role oversees all aspects of a project to ensure timely and budget-conscious completion. Responsibilities include managing expectations by coordinating and communicating project scope, cost, schedule, vendors, and the production of contractual deliverables. Additionally, the AS Associate Project Manager acts as a liaison between field Sales Representatives and internal teams, delivering exceptional customer service from project inception to post-installation.

What does a Project Coordiantor do at Turf Design?

• Initiates projects
  • Receives, processes, and manages multiple orders with unique requirements and timelines.
  • Analyzes initial contract requirements.
  • Determines status of sample and drawings done during quotation phase.
  • Establishes contact with customer to direct expectations of product and establishes project Requested Date, Target, and Commitment Date.
  • Sends samples and cutsheets to client for submittal approval.
  • Works closely with Finance Team in setting up customer terms, collecting deposits and final payments, and processing purchase orders.
• Establishes project timelines.
  • Reviews architectural plans.
  • Tracks sample and Shop/Product Detail drawing status.
  • Communicates with customers, managers and internal design/production teams on submittal status, lead times, and potential delays.
  • Strategizes how to meet customer’s deadlines.
• Controls project flow.
  • Provides administrative direction of customers and various internal departments to ensure project is completed on schedule and within budget.
  • Maintains and archives internal and external communication for each project using NetSuite, Project Management software and Outlook.
  • Translates design ideas between clients and internal design team.
  • Updates internal databases as project submittal status changes.
  • Organizes and hosts project meetings between internal and external teams.
  • Requests material procurement as needed on a project basis.
  • Tracks projects through the manufacturing phase.
  • Provides risk mitigation and problem resolution.
  • Communicates with customers in a thoughtful and timely manner with any internal issues or hiccups that may affect project timelines.
  • Understands customer shipping requirements and communicates with Shipping Coordinator.
• Creates documents.
  • Writes, submits, and tracks order acknowledgements for each project.
  • Writes, submits, and tracks sales orders.
  • Provides oral and written reports with issues, implications, and potential courses of action, as required.
  • Briefs upper management regarding status of projects.
• Closes out projects.
  • Communicates with customer tracking information once project has shipped.
  • Sends closeout documents (warranty, storage guide, etc.) as needed.
  • Conducts follow-up with customer as required.
• Provides subject matter expertise on product designs, as needed.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or equivalent required. 
• Bachelor’s degree preferred in a relevant field such as architecture, interior design, project management, business administration, or engineering; five (5) years of relevant work experience may be considered in lieu of a bachelor’s degree.
• 2+ years of experience in project coordination or management, preferably in a design or creative environment.
• Proven experience managing multiple projects simultaneously in a fast-paced environment.
• Project coordination experience: analyzing data/architectural drawings, stakeholder communication, setting expectations, scheduling, planning, directing work, risk management, problem resolution, and budget control.
• Proficiency in internal data systems and computer applications (word processing, spreadsheets, presentations).

What will make you successful?

• Ability to analyze/interpret data, write concise reports/emails, and explain complex issues clearly.
• Skilled in influencing others and presenting persuasive information.
• Effective independently and in team settings; adept at coordinating with conflicting agendas.
• Strong communication skills, attention to detail, and interpersonal skills (tact, diplomacy, flexibility).
• Capable of managing priorities, meeting deadlines, and occasional travel.
• Leadership in resource coordination; procedural compliance expertise.
• Knowledgeable in project management principles.

What will make you stand out?

• Proficiency in reading/interpreting architectural plans.
• Familiarity with cloud-based CRM systems, specifically NetSuite
• PMP (Project Management Professional) certification or similar credentials are a plus.

Physical Demands

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to:  sit for prolonged periods; repetitive motion of hands/wrists/fingers; concentrate and repeat the same physical or mental activities over and over; think analytically and be exact or highly accurate; make decisions such as to identify complex problems, develop options and implement solutions; work in a team; ability to maintain regular, punctual attendance consistent with the ADAAA, FMLA and other federal, state and local standards; pay attention to and remember details; communicate effectively including active listening to understand points being made, and asking appropriate questions and not interrupting inappropriately; speak to convey information effectively; write to communicate effectively as appropriate for the needs of the audience; read to understand work related documents; move between different physical locations within and between buildings; and push, pull, carry and lift in the normal course of travel.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

1. Office Environment – This position operates in a professional office environment and is not exposed to adverse environmental conditions. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. No PPE is required.

1. Plant Environment – This position operates in a manufacturing setting and can be subject to extreme cold and hot temperatures; uneven walking surfaces with cords, tools, and other obstacles; intermittent loud noises; and dusty or dirty conditions. Required PPE includes Hard hat (when required), safety glasses, earplugs, steel toe/composite boots, and fall protection.

Why should you join Turf Design, a subsidiary of Armstrong World Industries?

Armstrong World Industries (AWI) is a leader in the design and manufacture of innovative commercial and residential ceiling, wall and suspension system solutions in the Americas. With approximately $1B in revenue, AWI has about 2,800 employees and a manufacturing network of fifteen facilities in North America.

At home, at work, in healthcare facilities, classrooms, stores, or restaurants, we offer interior solutions that help to enhance comfort, save time, improve building efficiency and overall performance, and create beautiful spaces.

For more than 150 years, we have built our business on trust and integrity. It set us apart then, and it sets us apart now, along with our ability to collaborate with and innovate for the people we're here to serve - our customers, our shareholders, our communities and our employees.

We are committed to developing new and sustainable ceiling solutions, with design and performance possibilities that make a positive difference in spaces where we live, work, learn, heal and play. It's an exciting, rewarding business to be in, and we're committed to continue to grow and prosper for the benefit of all of our stakeholders. We hope you join us.

Our Sustainability Ambition

"Bringing our Purpose to Life" - lead a transformation in the design and building of spaces fit for today and tomorrow.
We are committed to:

• Engaging a diverse, purpose-driven workforce;
• Transforming buildings from structures that shelter into structures that serve and preserve the health and well-being of people and planet;
• Pursuing sustainable, innovative solutions for spaces where we live, work, learn heal and play;
• Being a catalyst for change with all of our stakeholders; and
• Making a positive difference in the environments and communities we impact.

Armstrong is committed to engaging a diverse, purpose-driven workforce.  As part of our dedication to diversity, AWI is committed to Equal Employment Opportunity and all qualified applicants receive consideration for employment without regard for race, sex, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at by email at AWI talent acquisition and let us know the nature of your request and your contact information. Requests for accommodation will be evaluated on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Come and build your future with us and apply today!