Full-Time

Senior Customer Success Manager

Digital Marketing

Updated on 5/31/2024

Similarweb

Similarweb

1,001-5,000 employees

Data analytics platform for competitive insights

Data & Analytics

Senior

London, UK

Required Skills
Marketing
Requirements
  • Solid understanding and experience in digital marketing
  • Client-facing experience in a customer success role, with planning and execution capabilities
  • Solid relationship-building skills
  • Analytical and consultative mindset
  • Strong presentation and storytelling skills
  • Team player with a strong customer focus
  • Self-motivated, proactive, and results-oriented
  • 4-5 years experience as a digital marketer or analyst/consultant with digital marketing expertise
Responsibilities
  • Being the primary point of contact for all users on the account
  • Responsible for onboarding, training, boosting engagement, and evangelizing Similarweb offerings
  • Acting as a trusted partner and advisor to the client
  • Identifying and mitigating account churn risks
  • Supporting in uncovering upsell opportunities
  • Developing subject matter expertise across all Similarweb solutions
  • Ensuring client engagement with the platform

Similarweb offers a leading digital data platform that equips businesses with in-depth views of digital market trends and behaviors, enabling data-driven decisions through robust analytics and advanced machine learning. This thorough understanding of digital landscapes fosters a culture of innovation and strategic prowess, making it an ideal environment for professionals passionate about leveraging data to drive competitive advantages in their industries.

Company Stage

IPO

Total Funding

$374.2M

Headquarters

New York, New York

Founded

2007

Growth & Insights
Headcount

6 month growth

5%

1 year growth

-1%

2 year growth

-10%