Call Center Agent

Call Center Agent

Southern National Roofing · Charlotte, United States · Full-time · Posted 2026-04-06

Salary: USD 30,000–75,000

Workplace: on_site

Department: Call Center

Description

Weekly Pay  |  Hourly Pay + Commission + Bonuses

Urgently hiring. Start ASAP.

Why Southern National Roofing

Southern National Roofing is where effort turns into opportunity. We train from the ground up, promote based on performance, and reward people who show up and execute. Many of our leaders started in roles just like this one.

We are a $20M+ residential roofing company, ranked #93 on the Roofing Contractor Top 100, #116 on the Top 500 Remodelers, #379 on the Inc. 5000, A+ BBB Accredited, and a Top 2% Master Elite Roofer nationwide.

Description

Southern National Roofing is seeking an enthusiastic and friendly Call Center Agent to join our team. Our professional roofing company focuses on energy-efficient residential roofing replacement, specializing in products and installation methods that cater to the unique climate and building challenges in the southeastern United States. We are certified to install most roofing brands, including North America’s top-selling Timberline® roofing shingles by GAF.

As an integral part of our inside sales team, you will be responsible for providing exceptional customer service to our existing and potential clients — and directly contributing to the growth of our business.

The Role

This is a full-time W-2 inside sales position where your performance directly impacts what you earn and how quickly you advance. You will be the first point of contact for homeowners and prospects — fielding inbound calls, following up with our database, and generating qualified appointments for our outside sales team.

You are building relationships.

You are creating qualified opportunities.

Responsibilities

• Field inbound calls from our field marketing team as well as clients and prospective clients to schedule appointments
• Daily telephone outreach to our database of customers and prospects
• Promote our eco-friendly roofing products and services to prospective and existing clients
• Generate qualified appointments for our outside sales division
• Participate in ongoing department meetings and training sessions

Compensation

• W-2 full-time position
• Hourly pay + commission + performance bonuses
• First-year team members earn $35,000–$60,000
• Earnings vary based on performance and consistency

Schedule

• Full-time, on-site role
• 40 hours per week, morning, afternoon and evening shifts available, weekend availability required
• No overnight travel required

Requirements

• Comfortable speaking with people by phone — friendly, professional, and confident
• A positive attitude and strong desire to succeed
• Professional appearance and demeanor
• Strong communication skills, both verbal and written
• High school diploma or GED
• Valid driver’s license and reliable vehicle (to commute to and from the office)
• Ability to work full-time, 40 hours per week, morning, afternoon and evening shifts available, weekend availability required.

Benefits

• Competitive hourly pay + commission + bonuses
• Health, Dental, and Vision insurance
• Recognition and rewards for high performance
• Ongoing sales training and coaching
• A vibrant team culture with regular events and activities

Apply

Apply at Southern National Roofing

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