Healthcare Solutions Operations Lead

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Marketing

Job Sub Function:

Events

Job Category:

People Leader

All Job Posting Locations:

Aachen, North Rhine-Westphalia, Germany, Berlin, Germany, Cologne, Germany, Dortmund, Germany, Frankfurt am Main, Hesse, Germany, Hamburg, Germany, Leipzig, Germany, Munich, Bavaria, Germany, Stuttgart , Germany

Job Description:

About MedTech

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

About Cardiovascular

Are you passionate about improving and expanding the possibilities of Cardiovascular? Ready to join a team that’s reimagining how we heal? Our Cardiovascular team develops leading solutions for heart recovery, electrophysiology, and stroke. You will join a proud heritage of continually elevating standards of care for stroke, heart failure and atrial fibrillation (AFib) patients.

About Abiomed

Abiomed, part of Johnson & Johnson MedTech, is a leading provider of medical devices that provide circulatory support, with a mission of recovering hearts & saving lives. Abiomed’ s “Patients First!” culture drives our skilled workforce and strong relationships with clinicians. Our innovative product portfolio and robust pipeline provide us the incredible opportunity to bring lifesaving technology to more patients around the world than ever before. Founded in 1981, Abiomed has a proven track record for growth, integrity, and innovation.

ABIOMED is redefining team-driven success while reshaping heart recovery. Here, new ideas are welcomed and encouraged, learning is constant, and our dynamic setting enables positive people to do profoundly important work.

We are searching for the best talent for our Healthcare Solutions Operations Lead (m/f/d) Abiomed EMEA position in Germany.

Role Overview
We are looking for an Operations Lead to provide visible, accountable leadership for a high-performing operations department supporting a growing portfolio of Healthcare Solutions and Professional Education activities across EMEA. The role will set operational direction, lead and develop the team, strengthen performance and accountability, and build the capabilities and ways of working needed to scale event activity while maintaining reliable, high-quality service.

The Operations Lead will streamline and standardise end-to-end processes, allocate resources effectively, and create a scalable operating model that can absorb increasing event volumes and respond to urgent or last-minute business needs. The role will balance speed and flexibility with strict compliance, governance and budget requirements.

Job type: 2 years fixed-term

Key Responsibilities

• Provide clear and visible leadership for the operations department, setting strategic direction, performance expectations and a culture of accountability, collaboration, responsiveness and continuous improvement; coach and develop team members to strengthen capability, engagement and succession.
• Set priorities, allocate workload and flex team capacity to deliver planned activities while responding effectively to urgent and last-minute requests.
• Streamline and standardise end-to-end event operations through clear processes, service standards, templates, workflows, escalation pathways and decision rights.
• Establish scalable planning, intake and prioritisation processes that provide visibility of demand, capacity, timelines, risks and delivery status.
• Ensure events and related operational activities are delivered consistently, efficiently and in accordance with internal compliance, governance, documentation and audit-readiness requirements.
• Lead the management and continuous improvement of the end-to-end HCP contracting process, establishing clear ownership, standard workflows, service expectations and performance measures to improve quality, compliance, transparency and turnaround times.
• Own budget oversight for the department, monitor event-related spend and supplier invoices, and make resource and delivery decisions within agreed financial limits.
• Act as the senior escalation point for operational issues, resolving time-critical challenges with practical solutions while protecting compliance, quality and budget.
• Define and monitor service levels, operational KPIs and dashboards to measure efficiency, workload, quality, compliance and scalability.
• Lead continuous improvement initiatives, identify bottlenecks and remove unnecessary complexity to increase speed, consistency and team capacity.
• Drive effective adoption of operational systems, including CVENT, and Veeva Vault, to enable standardised workflows, reliable data and efficient execution.
• Manage and develop strategic supplier relationships, ensuring service quality, responsiveness, value for money and adherence to agreed processes.
• Partner closely with Professional Education Managers, Healthcare Solutions leadership, Physician Program Directors, Regional Program Managers, Finance, Procurement, Legal, Compliance, Marketing, Regulatory and external providers to align plans and resolve delivery constraints.
• Provide leadership with clear operational updates, capacity forecasts, budget visibility, risk assessments and recommendations for scaling the function.

Candidate Profile

• Significant experience leading event operations, professional education operations or a comparable service-delivery function in a complex, regulated environment.
• Proven leadership capability, including setting direction and expectations, coaching and developing teams, managing performance, allocating resources effectively and building a culture of accountability and continuous improvement.
• Demonstrated success in streamlining and standardising processes to support growth, improve service levels and deliver measurable efficiency gains.
• Strong judgement and composure when managing competing priorities, urgent issues and last-minute requests across multiple countries and stakeholders.
• Strong understanding of compliance, governance, documentation and audit-ready execution, with the ability to embed requirements into practical operational processes.
• Experience overseeing HCP contracting processes and working with Legal, Compliance, Procurement and business stakeholders to improve governance, efficiency, transparency and turnaround times.
• Experience managing budgets, supplier performance and delivery trade-offs within defined financial constraints.
• Strong cross-functional leadership and communication skills, with the ability to influence business leaders and partner effectively with Finance, Procurement, Legal, Compliance and other functions.
• Experience using event-management and workflow platforms to improve scalability, visibility and data quality; CVENT, COLADA or Veeva Vault experience would be an advantage.
• A pragmatic, hands-on and continuous-improvement mindset, with the ability to move between strategic department building and rapid operational problem-solving.
• Fluency in English is required; German skills are beneficial

Key Competencies
Strategic and people leadership; coaching and performance management; team capability development; scalable event operations; process design and standardisation; HCP contracting process leadership; capacity planning and prioritisation; agility under pressure; compliance and governance; budget management and commercial judgement; supplier management; cross-functional influence; systems adoption; continuous improvement; risk and escalation management.

Scope of the Role
The Operations Lead will manage the operational specialists responsible for contracting, grants and procurement administration; Healthcare Solutions project coordination and internal communication; Professional Education participant management, logistics, AMEX booking coordination, COLADA administration and course or roundtable support; CVENT event management implementation and adoption; and Veeva Vault copy approval process coordination and governance.

Required Skills:

Preferred Skills:

Agility Jumps, Brand Positioning Strategy, Brand Recognition, Customer Analytics, Customer Experience Management, Customer Intelligence, Data Analysis, Developing Others, Event Management, Execution Focus, Financial Analysis, Inclusive Leadership, Industry Analysis, Leadership, Marketing Campaign Management, Market Knowledge, Operational Excellence, Organizational Project Management, Service Excellence, Team Management, Vendor Management

The anticipated base pay range for this position is:

€78 300,00 - €135 700,00

Benefits:

In addition to base pay, we offer the following benefits*: an annual bonus with set target (% of pay) depending on pay grade / location, where the actual amount is based on the employees’ and companies’ performance of the previous calendar year, or sales commissions. Moreover, we offer vacation days, parental leave for a minimum of 12 weeks, bereavement leave, caregiver leave, volunteer leave, well-being reimbursement, programs for financial, physical and mental health. We also offer service anniversary and recognition awards, and subject to the terms of their respective plans, employees - and in some location’s eligible dependents - can participate in several insurance plans. For more information, visit Employee benefits | Supporting well-being & career growth | Johnson & Johnson Careers.

*This is for informative purposes only. Amounts and actual benefits may vary by location and are subject to change.