Full-Time
Customer Advocacy Quality Assurance Specialist
Posted on 12/20/2024
Apple
10,001+ employees
Designs and sells consumer electronics and software
Junior, Mid
Austin, TX, USA
- Experience as a Customer Advocacy Phone Advisor.
- Proven ability to maintain high performance in a fast-paced environment.
- Exceptional attention to detail.
- Strong time-management and organizational skills.
- Excellent verbal and written communication skills.
- Demonstrated ability to collect, analyze, and visualize data.
- Familiarity with the CATrec process and North Star systems.
- Skilled in writing and delivering constructive feedback.
- Experience developing and presenting Keynote training sessions.
- Advanced proficiency with Wrike, Miro, and Tableau.
- Expertise in drafting and deploying surveys via Apple Survey.
- Experience curating Chorus pages and developing support documentation.
- Ability to manage competing priorities while meeting deadlines.
- Design and refine survey questions to support investigations.
- Conduct Quality Evaluations and survey audits to ensure accuracy.
- Report monthly summaries and findings to Leadership.
- Manage assigned tasks and projects independently, ensuring timely delivery.
- Provide guidance to CAT Advisors via the Ask-QAS Slack channel.
- Execute CAT Recommendations processes effectively.
- Support leadership initiatives and execute projects that align with quality goals.
Apple Inc. creates and sells a variety of technology products, including iPhones, iPads, Mac computers, and Apple Watches, along with services like the App Store and Apple Music. Its products work together seamlessly, providing a cohesive user experience that sets it apart from competitors. Apple aims to enhance customer loyalty through offerings like the Apple Card and a trade-in program, while also advancing in spatial computing for immersive experiences. The company's goal is to maintain its leadership in the technology market by delivering high-quality products and services.
Company Stage
IPO
Total Funding
$619.1K
Headquarters
Cupertino, California
Founded
1976
Simplify's Take
What believers are saying
- Apple's services segment provides a steady stream of recurring revenue.
- Redesigning the Magic Mouse addresses longstanding customer complaints.
- Apple's foldable device plans indicate future market expansion.
What critics are saying
- Criminal complaints over Congo mineral trade could harm Apple's reputation.
- Competition from services like Jio Cloud challenges Apple's iCloud market share.
- Apple's electric vehicle project faces skepticism and competitive pressure.
What makes Apple unique
- Apple's integrated hardware and software create a seamless user experience.
- Apple's trade-in program supports sustainability and customer loyalty.
- Apple's spatial computing innovations enhance immersive user experiences.
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