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GoHealth Urgent Care

Joint-venture urgent care platform with systems

Medical Assistant

Clinical Support & Patient AdministrationPosted on Nov 10
Full-timeNorth Haven, CT, USA$20 - $24.25 /hrIn-person

About the Job

Requirements

  • A high school diploma is required.
  • Basic Life Support certification is required at the time of hire and must be obtained through the American Red Cross or American Heart Association.
  • Applicants with under one year of Medical Assistant experience must have an approved certification at hire: Certified Clinical Medical Assistant, Certified Medical Assistant, Registered Medical Assistant, National Certified Medical Assistant, or Nationally Registered Medical Assistant.
  • In lieu of an approved Medical Assistant certification, applicants may qualify with at least one year of work experience as a Medical Assistant in a hospital or urgent care setting, or at least one year of phlebotomist experience.
  • In lieu of an approved Medical Assistant certification, applicants may qualify at hire by being a graduate of an accredited school of nursing, an LPN or RN, an Emergency Medical Technician, or a Certified Nursing Assistant.
  • Candidates hired without an approved Medical Assistant certification must obtain one within 15 months of their start date to remain eligible for continued employment as a Certified Medical Assistant.
  • CPOE certification for order entry is required within two weeks of the start date.
  • Applicants must be able to perform basic Medical Assistant duties, type quickly, use computers, and work proficiently in Microsoft Word and Excel.
  • Applicants must be able to perform varied tasks using experience and judgment, participate on a team, and accomplish goals.
  • Applicants must have written and verbal communication skills and be able to interact with people fairly, respectfully, and sensitively toward cultural and social differences.

Responsibilities

  • Assist with patient examinations and treatment under the direction of an urgent care provider.
  • Manage patient check-in and registration, interview patients, measure vital signs, and record information in patient charts.
  • Draw and collect blood samples and prepare specimens for laboratory analysis.
  • Prepare treatment rooms for patient examinations.
  • Register patients by obtaining required paperwork and insurance documentation and verifying insurance and patient eligibility.
  • Process co-payments and schedule patient appointments for the assigned center.
  • Coordinate provider referrals to assigned specialists.
  • Answer patients’ questions about their care and keep them informed of their status.
  • Inform technical staff about patient flow.
  • Prepare patients for examinations by interviewing them to verify information, recording medical history, and confirming the purpose of the visit.
  • Perform preliminary physical tests, including blood pressure, weight, and temperature measurements, and escalate critical cases to a provider as needed.
  • Conduct point-of-care testing as needed, including flu, strep, urinalysis, ECG, and HCG tests, and provide patient information to the provider.
  • Stock supplies and maintain examination rooms, the front desk, and reception area; ensure providers have required medical supplies.
  • Complete order sheets to maintain supply inventory levels and regularly check supply expiration dates.
  • Maintain medical records and scan charts to patient files.
  • Answer phone calls and collect and sort daily incoming and outgoing postal correspondence.
  • Maintain the reception area.
  • Conduct courtesy follow-up calls to patients.
  • Perform opening and closing duties, including cashing out, end-of-day communication, and securing the building.
  • Follow operating instructions to perform and document daily equipment controls and calibration; maintain quality assurance and quality control logs, troubleshoot equipment breakdowns, perform preventive maintenance, and submit repair tickets as needed.
  • Perform other duties as assigned.

Desired Qualifications

  • Graduation from a Medical Assisting Program is preferred.
  • Medical Assistant experience is preferred.
  • Front desk experience is preferred.

About the Company

GoHealth Urgent Care

Joint-venture urgent care platform with systems

GoHealth Urgent Care builds a network of urgent care centers through joint venture partnerships with established health systems to provide on-demand, walk-in medical care. It combines physical clinics with a digital front door, offering omnichannel access via virtual visits, online check-in, and real-time wait times, along with on-site services such as X-rays, labs, vaccinations, and physicals. The platform uses data analytics and AI to optimize location strategy and operations while delivering a seamless patient journey akin to ordering a ride. What sets GoHealth apart is its integration with health system partners, leveraging their clinical expertise and community presence to extend reach, improve access, and reduce costs. Its goal is to lower costs, enhance access to quality care, and improve patient experience by acting as the accessible entry point to the broader healthcare ecosystem for the communities it serves.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Atlanta, GA
Founded
2013

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