Mainsail Lodging & Development

Lodging property management, development, and marketing

Food & Beverage Supervisor

Food & Beverage Operations ManagementConfirmed live in the last 24 hours

Full-timeFort Myers, FL, USANo salary listedIn-person

About the Job

Requirements

A high school diploma or higher is required.
Previous hospitality food and beverage experience is required.
At least two years of bartending experience in a fast-paced environment is preferred.
Excellent customer service skills are required.
Excellent verbal and written communication skills are required.
Ability to use technology such as tablets and iPads is required.
Ability to sit or stand for extended periods, communicate clearly, have corrected vision within the normal range, and work long hours as needed is required.
Ability to make sound judgments quickly and manage multiple tasks while making appropriate progress toward deadlines is required.
Ability to work independently, take direction, and provide direction to others is required.
Ability to manage differing personalities within the office, hotel, and community is required.
Ability to maintain confidentiality is required.
Ability to work effectively in stressful, high-pressure situations and anticipate, prevent, identify, and solve workplace challenges is required.
Associates must be aware that shifts may change as business demands in a hotel operating seven days a week, 24 hours a day.

Responsibilities

Oversee daily operations across the hotel's food and beverage venues, the Caloosa Sound convention center, and special events as directed by the outlet General Manager or Director of Food and Beverage, with a focus on morning operations.
Ensure scheduled functions are completed and set up accurately.
Help maintain a motivated, interactive, and positive team environment.
Assist with staff onboarding and training.
Maintain professionalism with team members, managers, and guests.
Open and close shifts according to the manager's checklist.
Greet guests, initiate conversations, and solicit guest feedback.
Handle daily team scheduling and make adjustments when necessary.
Use shift-running tools such as schedules, floor plans, and reservations.
Resolve team member issues, including callouts and other daily concerns.
Resolve guest issues, including last-minute reservation changes and cancellations.
Remain on the floor throughout each meal period.
Monitor hours and business flow, and make staffing cuts appropriately without negatively affecting service levels.
Ensure daily side work is completed before staff leave.
Ensure team members wear the proper uniform or approved attire.
Follow TIPS practices to limit alcohol-related customer problems and liability.
Ensure team members understand applicable alcoholic beverage laws.
Monitor and maintain tables.
Rotate stations fairly.
Communicate positively with the team and maintain fair, consistent coaching and counseling.
Attend meetings as necessary.
Maintain positive interdepartmental relations.
Check customer identification to verify age requirements for alcohol purchases.
Communicate issues to managers and the next shift.
Perform other duties requested by management to serve internal and external guests.

Desired Qualifications

Experience with Micros point-of-sale software is preferred.
Experience with OpenTable or Yelp Reservations management software is preferred.

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.

Food & Beverage Supervisor will be responsible for exceptional service to all guests, develops and maintains a strong team environment. Responsible to support the Food & Beverage management team with the day to day operations for all Food and Beverage outlets in the hotel and/or Caloosa Sound convention center, with a focus on morning operations.

Position: Food & Beverage Supervisor

Location: Fort Myers, FL

Reports to: Outlet Assistant Manager, F&B Assistant Director, F&B Director

Status: Non-Exempt

Essential Functions

Responsible for daily function of the hotel operations to include Dean Street Roastery, Lobby Bar, Silver King, Ella Mae’s Diner, Workshop, Beacon Social Drinkery, Oxbow Restaurant, Caloosa Sound and any other food and beverage special events as directed by the outlet General Manager or Director of F&B
Ensure that scheduled functions are complete and are set up accurately
Assist in maintaining a motivated, interactive positive team
Assist with on boarding and training staff
Maintain professionalism with team members, managers and guests.
Open and close shift in accordance with the manager’s checklist
Greet guests, initiate conversations with guests and solicit feedback from guests.
Handle daily scheduling of team members and adjust when necessary
Implement proper tools for running shifts: e.g. Schedules, floor plans, reservations, etc.
Solve team member issues such as call outs or any other daily issue that should arise with team members
Find solutions to guest issues such as last-minute changes in reservations, cancellations, etc.
Stay on the floor the entire meal period
Monitor hours and watch the flow of business and make cuts appropriately as to not negatively affect the service levels.
Ensure daily side work has been completed prior to staff leaving
Ensure team is in proper uniform/approved attire
Attempt to limit problems and liability related to customers' drinking by following TIPS practices
Ensure team members are aware of all applicable laws regarding alcoholic beverages
Monitor and maintain tables
Rotate stations fairly
Demonstrate positive communication with team
Maintain fair and consistent coaching and counseling
Attend meetings as necessary
Communicate and maintain positive inter-departmental relations
Check identification of customers in order to verify age requirements for purchase of alcohol
Communicate with managers and next shift any issues
Perform other duties as management requests to service our internal and external guests

Qualification Standards

Education & Experience

High School diploma or higher
Previous Hospitality Food & Beverage experience required
Proven experience as a bartender in a fast-paced environment (minimum 2+ years preferred).
Excellent customer service skills
Excellent communication skills, both verbal and written
Ability to use technology e.g. tablets, iPads
Experience with Micros POS preferred
Experience with OpenTable restaurant management software or Yelp Reservations management software preferred

Physical Demands

Ability to sit or stand for extended periods of time
Ability to communicate clearly
Corrected vision to normal range
Ability to work long hours as needed

Mental Demands

Make sound judgments quickly
Work on multiple tasks, making appropriate progress towards deadlines
Able to work independently, take direction, and provide direction to others
Manage differing personalities within the office, the hotel, and the community
Maintain the highest degree of confidentiality
Ability to work effectively in stressful, high pressure situations
Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary

NOTICE: The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates form their accustomed shift as business demands. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.

Benefits

Full-time Associate Benefits
- Medical, Dental, & Vision | HSA & Flexible Spending Account Options | Basic Life & Disability Plan Options | 401K Retirement Plan | Paid Time Off | Holiday Pay | Career Training & Development Opportunities | Tuition Reimbursement | Bereavement Leave | Employee Assistant Program (EAP) | Jury Duty (May vary by state) | Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employees

Part-time Associate Benefits
- All above-listed benefits except for Medical Insurance and Holiday Pay

#joinmainsail

Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

About the Company

Mainsail Lodging & Development

Lodging property management, development, and marketing

Mainsail Lodging & Development focuses on managing and developing lodging properties—hotels, apartments, and resorts—through marketing and sales to attract guests and maximize profitability. It operates by seeking unique lodging opportunities with a purpose, then managing these properties and experiences, building key relationships with customers to meet their lodging needs and deliver consistent experiences. The company differentiates itself by pursuing distinctive opportunities and emphasizing customer relationships and profitability rather than standard, one-size-fits-all management. Its goal is to create profitable lodging opportunities while providing dependable, high-quality guest experiences.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Tampa, FL
Founded: 1998

Recently Posted Jobs

Explore more opportunities at Mainsail Lodging & Development

See more jobs