Help Desk Support Technician
About the job
- An active Department of Defense Secret security clearance is required.
- At least 2 years of hands-on experience in an IT help desk, desktop support, or technical customer service role is required.
- Proven experience creating and organizing SharePoint Online sites, managing permissions, and configuring lists and web parts is required.
- Familiarity with Windows 10/11 environments, computer hardware troubleshooting, and mobile device support is required.
- Working knowledge of Microsoft 365 applications, including Teams, Outlook, OneDrive, and Office Suite, is required.
- Strong interpersonal, written, and verbal communication skills and a customer-first mindset are required.
- Provide Tier 1 and Tier 2 technical support for hardware, operating systems, and enterprise software across in-person and remote environments.
- Triage, document, and resolve support requests using ticketing systems such as Jira Service Management or ServiceNow.
- Configure and maintain SharePoint Online team sites, communication pages, document libraries, and custom lists for program stakeholders.
- Manage site permissions, access requests, and group policies in alignment with organizational security guidelines.
- Build simple workflow automations using Microsoft Power Automate to streamline routine administrative processes.
- Provision, deploy, and maintain laptops, peripherals, and client software images.
- Assist users with basic account management, password resets, and multi-factor authentication setup via Active Directory or Microsoft Entra ID.
- Experience creating basic business applications using Microsoft Power Apps or generating simple reports in Power BI.
- Prior experience supporting government, defense, or federal contractor IT environments.
- Industry certifications such as CompTIA Security+, CompTIA A+, Network+, or Microsoft 365 Certified: Fundamentals.
- Basic understanding of ITIL processes, including Incident, Request, and Change Management.
- Familiarity with PowerShell for routine administrative and user management tasks.
About the company
Redhorse helps government agencies improve operations using data and technology, applying digital transformation and AI across National Security, Networking Technology and Infrastructure, Energy, and the Environment. Its offerings are advisory and implementation services, delivered through project-based engagements and long-term partnerships rather than physical products. The company differentiates itself through close collaboration with clients, deep sector expertise, and a focus on mission-critical outcomes that require security and regulatory compliance. The goal is to enable safer, more efficient, and data-driven government operations.
Company Size
201-500
Company Stage
Growth Equity (Venture Capital)
Total Funding
N/A
Headquarters
Arlington, Virginia
Founded
2008
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Simplify's Take
What believers are saying
- The $14M SAF/CDM deal extends IDEA into 2027 and deepens user adoption.
- 2026 awardable status streamlines sales through CDAO Tradewinds and shortens federal buying cycles.
- New SHIELD, OASIS, and GSA vehicles expand pipeline across 2027 through 2035.
What critics are saying
- Defense accounts for 92% of obligated revenue; one recompete loss hits hard.
- Seven incumbents, including a $6.1M CENTCOM BPA, return to market by 2028.
- GAO protests already targeted a Redhorse GSA task order, signaling procurement friction.
What makes Redhorse unique
- Redhorse won SAF/CDM's $14M ISR contract in January 2026, anchored by IDEA.
- Its 2026 Tradewinds awardable IDPaaS and CBM+ offerings accelerate DoD contracting.
- Mannakee Group acquisition adds DevSecOps depth for federal defense and national security work.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Health Savings Account/Flexible Spending Account
- Life Insurance
- Disability Insurance
- 401(k) Retirement Plan
- Remote Work Options