Associate Director - Field Reimbursement, Patient Engagement & Customer Solution

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Pharmaceutical Sales

Job Sub Function:

Key Account Management – Pharm (No Commission)

Job Category:

People Leader

All Job Posting Locations:

Dallas, Texas, United States, Houston, Texas, United States of America, New Orleans, Louisiana, United States, St. Louis, Missouri, United States

Job Description:

Associate Director, South Region – Field Reimbursement, Patient Engagement & Customer Solution (PECS)

At Johnson & Johnson Innovative Medicine (JJIM), what matters most is helping people live full and healthy lives. We focus on treating, curing, and preventing some of the most devastating and complex diseases of our time. And we pursue the most promising science, wherever it might be found.

Johnson & Johnson Innovative Medicine’s Patient Engagement and Customer Solutions (PECS) team is recruiting for an Associate Director, South for the Field Reimbursement Manager (FRM) team, which will be a field-based position. The South region includes Dallas, TX; St. Louis, MO; Houston, TX; and New Orleans, LA.

PECS is committed to setting the standard on Patient Experience (Px), building more personalized, seamless, and supportive experiences to help patients start and stay on treatments across the portfolio.

Job Description

The Associate Director is accountable for effectively leading, developing, and directly managing a team of FRM who have access & fulfillment related responsibilities across Neuroscience healthcare provider accounts and executing on the PECS FRM strategy. This role involves collaborating with internal and external stakeholders as well as working in the field with minimal supervision. The Associate Director is focused on ensuring healthcare providers, patients, and caregivers are enabled with the information, tools and resources needed to ensure patient ability to start and stay on therapy. 

They will also foster communication across multiple JJIM departments including Patient Access, Pharmacy Access, Medical, Market Access, Brand Marketing, and Field Sales. 

As the Associate Director, the ideal candidate will:

• Lead, motivate, coach, develop, and retain a diverse and talented team who are competent and skilled in the JJIM Neuroscience business, the healthcare marketplace, and in access & fulfillment
• Proven ability building trust, engagement, and team commitment toward a shared vision
• Be responsible for leading their regionally aligned team of up to 10 direct reports to maximize access & fulfillment related impact for JJIM prescribed patients starting or staying on therapy.
• Develop both long and short-term strategic planning for the team and manage seamless team execution of related tactics in a fast-paced environment
• Pull-through district vision, create team culture, drive accountability, manage FRM performance, forge valuable customer relationships, and achieve the team’s overall goals
• Coach and develop FRMs to leverage data insights and account management competencies to proactively address access barriers
• Demonstrate core competencies and support team members in identifying, understanding, and addressing access & fulfillment related patient obstacles including knowledge of Buy & Bill, Medical Benefit and Assignment of Benefit (AOB), specialty pharmacy, and pharmacy benefit
• Effectively build strong, trust-based relationships and collaborate with partners (e.g., Sales District Managers, SCG, Franchise Marketing, Brand, etc.) and work in the field with minimal supervision
• Manage and allocate budget in alignment with team objectives.
• Other duties may be assigned as needed.

All responsibilities of the Field Director will be carried out with strict adherence to the JJIM Credo and HCC Guidelines, in line with the FRM Rules of Engagement.

The Associate Director reports to the Field Director, Field Access & Affordability Solutions (FAAS) within the PECS organization.

Required Qualifications

• Bachelor’s Degree is required. MBA or other related graduate level degree preferred
• Minimum of 8 years healthcare business related experience required. A concentration in biopharmaceutical market access, field reimbursement or managed markets is preferred.
• Knowledge of account management, managed care, and reimbursement principles including pharmacy and medical benefit/buy & bill benefit design, coding, billing, prior authorization, office operations, and appeals processes 
• Demonstrated leadership capabilities and performance success in prior roles 
• A valid Driver's License in one of the 50 United States
• Reside within the geography or be willing to relocate to it

Preferred Qualifications

• 3+ years of direct people management
• Neuroscience disease state experience
• MBA or other advanced degree/relevant certifications preferred
• Proven ability to navigate high profile, complex business circumstances
• Experience developing and executing customer-oriented strategies
• Ability to effectively collaborate cross-functionally in a matrix environment
• Excellent communication skills (written and verbal) 
• Strong analytical/problem solving skills
• Experience in the Neuroscience therapeutic market
• Demonstrated commitment to learning emerging technologies, such as AI, through exploration, iteration, and apply new tools over time preferred
• Experience building team AI literacy and confidence, reinforcing trusted and responsible AI use and sound judgement preferred

This role involves travel up to 75% of the time. Final territory boundaries may adjust prior to hire or during employment to optimize coverage and team alignment

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. 

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation,  external applicants please contact us via https://www.jnj.com/contact-us/careers and internal employees contact AskGS to be directed to your accommodation resource.

Required Skills:

Preferred Skills:

Account Management, Alliance Formation, Commercial Awareness, Contract Management, Cross-Functional Collaboration, Customer Centricity, Customer Experience Management, Developing Others, Inclusive Leadership, Interpersonal Influence, Leadership, Personalized Services, Pharmaceutical Sales Marketing, Revenue Management, Sales Trends, Solutions Selling, Tactical Planning, Team Management