Order Management
eClerx
Order Management
eClerx
Data analytics and BPM outsourcing services
| Client/ Vertical head Approved New Hire Request | ||
| Program: | FM-FAO | |
| BLI/Process Name: | RENTOKIL-TERMINIX | |
| Designation: | Analyst | |
| No of Head Count (s): | 6 | |
| New Hires/Replacement Hires (HC) by Designation | New Hires | |
| Billed /Unbilled / BU / OPS Bench | Billed / RTX Order Management Voice | |
| SFDC ID for Billed New Opportunity | ||
| Reasons to hire Unbilled / Bench | Forecasted Increase in HC | |
| City / Location: | Manila | |
| Skillset not mentioned in template | |
| Customer Interaction / Transaction Processing (Experienced) | ||
| Shift (APJ / EMEA / US / Any combination): | AMER (US) / Any Combination | |
| Reporting Manager : | Sheryll Gutierrez | |
| Educational Background: | Any | |
| Experience Required: | Experienced | |
| Job Description: | • Answers customer/client requests or inquiriesthrough chat or email concerning services, products and concerns that may arise. • Utilizes operational system to process service requests promptly. • May be tasked to work in one or multiple queues/skill sets over various customer contact channels. • Updates all client information in corporate database and maintains the accuracy and integrity of the data. • Ensures that billing methods, pricing and tax codes are properly entered and assigned. • Ensures that service protocols and service specifications are sent with service tickets. | |
| Client Approval mail: | See attached | |
| Comments | Additional volume | |
| Preferred Start date: (induction date) | 29-Jun-26 | |
| Collaborators: | Anthony Punzalan III, Richard Salimbao, Myrna Badoquillo, Rainier Navarro | |
| Workplace: WFM, WIO, Hybrid | WIO |
eClerx Services Ltd. provides business process management and data analytics services to clients worldwide, focusing on financial services, telecom, retail, and technology. It helps clients by managing and optimizing data-intensive processes, acting as an extension of their operations through data management, automation, analytics, and consulting. Its offerings cover trade lifecycle management, risk and compliance in financial markets, digital services like content creation and e-commerce analytics, and customer operations optimization. Its differentiator is combining deep domain knowledge with data-driven insights and it pursues growth through strategic acquisitions, such as Personiv, to expand back-office and customer support capabilities, with the goal of helping clients run efficient, data-driven processes while focusing on core business.
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