Assistant Manager

Job Description

We are seeking a dynamic and motivated Assistant Manager to join our team at 4301 San Bernardo Ave in Laredo, United States. As an Assistant Manager, you will play a crucial role in supporting daily operations, leading staff, and ensuring exceptional customer service in our fast-paced environment.

• Assist the Store Manager in overseeing daily operations and achieving business goals
• Lead, motivate, and train team members to maintain high performance standards
• Ensure excellent customer service by addressing inquiries, resolving issues, and maintaining a positive shopping experience
• Manage inventory, including ordering, receiving, and organizing merchandise
• Handle cash transactions, prepare financial reports, and maintain accurate records
• Create and adjust employee schedules to optimize staffing levels
• Implement and enforce company policies and procedures
• Contribute to a safe and clean store environment
• Identify opportunities for improvement in store operations and customer service
• Step in for the Store Manager when necessary

Qualifications

• 1-2 years of supervisory experience
• Proven leadership skills with the ability to motivate and develop team members
• Strong customer service orientation and problem-solving abilities
• Proficiency in inventory management and cash handling procedures
• Excellent communication and interpersonal skills
• Ability to work flexible hours, including evenings, weekends, and holidays
• Proficient in using POS systems 
• Knowledge of retail operations, customer service best practices, and sales techniques
• Ability to stand for extended periods and lift up to 25 pounds
• Strong organizational skills and attention to detail

Additional Information

· Depth perception

· Ability to differentiate between hot and cold surfaces

Temperaments

· The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions

Physical Requirements including, but not limited to the following:

Standing

· Most tasks are performed from a standing position

Walking

· For short distances for short durations

Lifting

· Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck

· Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'

· Cases are usually lifted from floor and stacked onto shelves up to 72high

Carrying

· Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves

· Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store

· Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray

Pushing

· To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24- 30 and requires a force of up to 7.5 pounds to push

· Trays may also be pulled

Climbing

· Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance

Stooping/Bending

· Forward bending at the waist is necessary at the pizza assembly station

· Toe room is present, but workers are unable to flex their knees while standing at this station

· Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day

· Forward bending is also present at the front counter and when stocking ingredients

Crouching/Squatting

· Performed occasionally to stock shelves and to clean low areas

Reaching

· Reaching is performed continuously; up, down and forward

Hand Tasks

· Eye-hand coordination is essential; use of hands is continuous during the day

· Frequently activities require use of one or both hands

· Shaping pizza dough requires frequent and forceful use of forearms and wrists