Phlebotomy Apprentice

Description

Hours: initially 7-330, changing to 10-630pm with promotion to Phlebotomist Level I

FTE: 1.0

Weekend Schedule: none

Holiday Schedule: none

The Phlebotomy Apprentice is a training position. The Phlebotomy Apprentice greets patients and visitors and gains knowledge of phlebotomy procedures along with a familiarity with medical terminology, laboratory orders and the hospital computer system. The Phlebotomy Apprentice learns both theory and practical skills during their training and will be able to successfully perform venous and capillary draws in diverse patient age groups.  They will then advance to learning the entire outpatient workflow, including accurately placing patient orders, and communicating professionally with patients, providers, and other staff. Once a nationally recognized Phlebotomy Certification is obtained, the Phlebotomy Apprentice will become eligible for a Phlebotomist I position. The Phlebotomy Apprentice participates in laboratory continuing education programs and plays an important role representing the Laboratory by being both professional and caring to the patient and fellow employees. 

Requirements

QUALIFICATIONS:

EDUCATION:

High school diploma strongly preferred

LICENSURE/CERTIFICATION(S):

none

EXPERIENCE/SKILL SETS:

Basic customer service skills are preferred.

Basic medical terminology skills are preferred.

KNOWLEDGE, SKILLS, AND ABILITIES

Patient Safety, Quality & Compliance Maintains compliance with hospital policies, regulatory requirements, and professional standards related to patient safety, infection prevention, age-specific care, patient education, and quality improvement. Adheres to safety goals, hand hygiene, PPE requirements, and emergency response protocols. Participates in performance improvement initiatives and reports incidents, near misses, safety concerns, and suspected abuse according to policy.

Patient Care & Customer Service Provides patient-centered care through accurate patient identification, specimen labeling, assessment, education, and communication. Addresses patient questions and concerns professionally while promoting a positive patient experience. Delivers age-appropriate care and collaborates effectively with patients, families, providers, and healthcare team members.

Phlebotomy & Specimen Collection Becomes proficient in venipuncture, capillary collections, and other specimen collection procedures following established policies and best practices. Gains knowledge of specimen requirements, order of draw, tube selection, specimen handling, and documentation. Ensures accurate collection, labeling, processing, and tracking of specimens while maintaining patient safety and specimen integrity.

Laboratory Reception, Clerical & LIS Functions Provides professional reception and customer service support for laboratory patients and customers. Becomes proficient in entering orders, managing documentation, and maintaining laboratory records. Becomes proficient with the hospital information system and related office equipment. 

Communication & Problem Resolution Responds to laboratory inquiries, provides authorized information and results, investigates discrepancies, and resolves operational issues related to patients, specimens, orders, and reports with support. Identifies concerns requiring escalation and collaborates with appropriate personnel to achieve resolution.

Organizational Effectiveness Learns to maintain accuracy, efficiency, professionalism, and attention to detail by prioritizing responsibilities in a fast-paced healthcare environment. Develops strong critical thinking, problem-solving, time management, and interpersonal communication skills.

OSHA CATEGORY

OSHA Category I - Tasks that involve exposure to blood, body fluids, or tissues require use of techniques of Universal Precautions as evidenced with blood borne pathogens standards.

PHYSICAL DEMANDS

On-the-job time is spent in the following physical activities.

Standing - Up to 1/3

Walking - Up to 1/3

Sitting - 2/3 or more

Talking or Hearing - 2/3 or more

Use of hands to finger, handle or feel - Up to 1/3

Pushing/Pulling - None

Stooping, kneeling, crouching or crawling - None

Reaching with hands and arms - Up to 1/3

Tasting or smelling - None

This position requires that weight be lifted or force be exerted.

Up to 10 pounds - 2/3 or more

Up to 25 pounds - 1/3 to 1/2

Up to 50 pounds - Up to 1/3

Up to 100 pounds - None

More than 100 pounds - None

This position has special vision requirements.

Close Vision (clear vision at 20 inches or less)

Color Vision (ability to identify and distinguish colors)

Ability to Adjust Focus (ability to adjust eye to bring an object into sharp focus)

WORK ENVIORNMENT

This position requires exposure to the following environmental conditions.

Wet, humid conditions (non-weather) - None

Work near moving mechanical parts - Up to 1/3

Fumes or airborne particles - Up to 1/3

Toxic or caustic chemicals - Up to 1/3

Outdoor weather conditions - None

Extreme cold (non-weather) - None

Extreme heat (non-weather) - None

Risk of electrical shock - None

Work with explosives - None

Risk of radiation - None

Vibration - None

The typical noise level for the environment is:

Very Quiet

Quiet

Moderate Noise

Loud Noise

Hearing

Ability to hear calls

Ability to hear instructions from physician/department staff/others

EEO/ADA STATEMENT

Brattleboro Memorial Hospital provides equal employment opportunities to all applicants and employees and strictly prohibits any type of harassment or discrimination in regard to race, religion, age, color, sex, disability status, national origin, genetics, sexual orientation, protected veteran status, gender expression, gender identity, or any other characteristic protected under federal, state, and/or local laws.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of Brattleboro Memorial Hospital to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodations are needed, please contact Human Resources.

Your employment with Brattleboro Memorial Hospital is on an at-will basis, meaning either you or the Company can terminate the employment relationship, at any time, for any or no reason, and with or without cause or notice. As an at-will employee, your employment with Brattleboro Memorial Hospital is not guaranteed for any length of time.

I understand the description of this job and the essential functions, as given above. I also understand that not all of the duties are described above, and that I will perform those above and other related duties as directed by my supervisor and management. I further understand that employment is at-will, and that either I or my employer may terminate the employment relationship at any time.