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Sézane

Direct-to-consumer Parisian fashion brand

Sales Advisor

Retail SalesPosted on Nov 12
Part-timeLyon, FranceNo salary listedIn-person

About the Job

Requirements

  • A successful first experience in ready-to-wear, hospitality, food service, sales, events, or a related customer-facing area is welcome, but candidates without prior experience may also apply if motivated by customer relations.
  • Demonstrate customer-service skills, a polished presentation, and a strong interest in fashion.
  • Be willing to share knowledge and develop skills in a fast-paced environment.

Responsibilities

  • Make customers the priority and deliver optimal customer service.
  • Represent the brand's spirit and style through an impeccable appearance and adherence to grooming standards.
  • Welcome customers with generosity and empathy to provide the best possible experience.
  • Consider each customer's personality to identify their needs and desires.
  • Introduce customers to the brand and its product ranges.
  • Represent the brand's omnichannel experience across the store and web.
  • Develop in-depth knowledge of the brand and its products.
  • Propose specific actions to make the customer experience memorable and distinctive.
  • Handle customer complaints and dissatisfaction to resolve issues and build customer loyalty.
  • Know the brand's corporate social responsibility policy to answer customer questions.
  • Know the basic merchandising rules.
  • Check product labeling on the sales floor.
  • Help implement merchandising and ensure it is maintained.
  • Provide customers with an engaging and inspiring shopping experience.
  • Monitor and maintain the store's commercial performance.
  • Use fashion knowledge to make suggestions.
  • Apply company policies, standards, and procedures.
  • Process payments and follow transaction procedures.
  • Handle returns, exchanges, and reservations.
  • Participate in defining the staffing levels needed to meet customer expectations.
  • Ensure effective stock management.
  • Contribute to all ancillary tasks as a team member.
  • Help create a positive and harmonious environment and foster team synergy.
  • Communicate the brand's commitments.

About the Company

Sézane

Direct-to-consumer Parisian fashion brand

Sézane is a direct-to-consumer French fashion brand offering women’s and men’s apparel, leather goods, accessories, shoes, and home decor with a Parisian-chic look, built on in-house design and vertically integrated production. It releases new collections monthly in limited quantities to create desire, and unsold items from past lines are sold twice yearly as Archives. About 90% of revenue comes from online sales, with Appartements stores providing intimate, home-like shopping experiences. Its strengths include skipping intermediaries, scarcity-driven drops, a global digital-native presence, immersive physical stores, and a strong sustainability and social mission (B Corp since 2021; eco-friendly materials and the DEMAIN program).

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Paris, France
Founded
2013

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