Full-Time
Employee Health & Benefits Senior Account Manager
Updated on 8/24/2026
Marsh & McLennan
Risk, insurance and business consulting
No salary listed
Company Does Not Provide H1B Sponsorship
Miami, FL, USA + 1 more
More locations: Fort Lauderdale, FL, USA
Hybrid
Hybrid work is based in the Fort Lauderdale or Miami (Doral) office and may require in-person client meetings.
Bachelor's
 Sales & Account Management (1) |
|---|
- A high school diploma or equivalent is required.
- An active and current Florida 2-15 insurance license is required.
- At least 8 years of experience working in the health insurance industry is required; agency experience is preferred.
- Experience with self-funded accounts is required.
- Proficiency with Microsoft Office Suite, including Excel, Outlook, and Word, is required.
- Strong time management, client relations, communication, presentation, service orientation, cooperation, and tactfulness are required to resolve client and company problems.
- A bachelor's degree or higher is preferred but not required.
- Bilingual English and Spanish ability is preferred but not required.
- An HIA or CEBS designation is preferred but not required.
- Occasional overnight travel may be required.
- Manage strategic planning, renewals and marketing, compliance, open enrollment, implementation, and employee communication efforts for assigned clients.
- Collaborate with the Producer and/or Account Executive to monitor and support new business and renewal processes, prepare marketing information, and provide required information to marketing team members.
- Build and maintain client and carrier relationships by phone, email, and in person.
- Analyze coverage needs and assist with recommendations to present to clients.
- Mentor, guide, and serve as a resource for team members on highly complex accounts.
- Support the Account Executive by pulling financial and claims reports and analysis, including monthly claims and high-cost claimant analysis, and communicate results and implications to clients.
- Develop and deliver contribution modeling and budget scenarios to support client decision-making.
- Lead, document, and complete renewal implementation calls and paperwork with clients, while holding carriers accountable for accuracy, timelines, and service expectations.
- Independently produce accurate and timely materials and audit work products to minimize errors.
- Maintain client information in the agency management system.
- Use agency resources and carrier partners to advocate for clients, solve problems, provide client support, and support retention efforts.
- Maintain knowledge of applicable coverages, carrier guidelines, underwriting, and legislative changes to support client and carrier relationships.
- Assist clients and teammates with administration, billing, claims, and problem-solving questions.
- Project-manage Employee Navigator or PlanSource plan builds for implementation and open enrollment, ensuring accurate plan rules, rates, updates, electronic file feeds, and integrations.
- Counsel clients on compliance deadlines related to Form 5500 filings, COBRA rate updates, ACA reporting, annual wrap documents and notices, Medicare Part D creditable coverage notices, and CMS disclosure emails.
- Keep current on new products available to clients and legislative changes.
- Perform other duties and responsibilities as requested by management.
- Agency experience in the health insurance industry.
- Experience with Employee Navigator, EPIC, BenefitPoint, and/or ImageRight.
Marsh, formerly Marsh McLennan, is a global professional services firm focused on risk, insurance, reinsurance, talent and business strategy. Its operating businesses help organizations arrange coverage, model and transfer risk, design workforce programs and address complex management questions. Clients range from growing companies to governments and multinational enterprises. The group combines advisory expertise with insurance-market access and data, making it broader than an insurance broker alone while remaining primarily a business-to-business services organization.
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