Host

Description

About The Savoy

Located in the heart of downtown Kansas City, The Savoy is one of the city's most historic and iconic dining destinations. Dating back to 1903, the restaurant has welcomed generations of guests, combining timeless charm, rich history, and exceptional hospitality. With its historic dining room, distinctive atmosphere, and thoughtfully crafted food and beverage offerings, The Savoy provides a unique dining experience that celebrates its legacy while embracing modern hospitality.

As part of Hotel Savoy, a Hilton Tapestry Collection property managed by Avion Hospitality, The Savoy continues its tradition of delivering memorable dining experiences to both local guests and travelers.

Job Summary

The Savoy is seeking a friendly, professional, and service-oriented Host to join our Food & Beverage team. The Host plays an important role in creating a welcoming first impression and ensuring guests enjoy a memorable dining experience.

This position is responsible for greeting and seating guests, managing reservations, coordinating restaurant seating, and supporting the service team throughout daily operations. The ideal candidate is personable, organized, attentive to detail, and comfortable working in a fast-paced hospitality environment.

Education & Experience

• High school diploma or equivalent preferred.
• Previous restaurant, hotel, or customer service experience preferred.
• Strong communication and interpersonal skills with a genuine passion for hospitality.
• Ability to multitask, prioritize responsibilities, and remain organized during busy service periods.
• Ability to handle guest concerns professionally and efficiently.
• Basic computer skills and familiarity with reservation or point-of-sale systems preferred.
• Ability to accurately handle cash, credit card transactions, and basic mathematical calculations.
• Ability to work independently while contributing to a team-oriented environment.
• Must be available to work a flexible schedule, including evenings, weekends, and holidays based on business needs.
• Must obtain and maintain any required food safety or alcohol awareness certifications applicable to the position.

Job Duties & Responsibilities

• Greet every guest in a warm, professional, and welcoming manner, creating a positive first impression of The Savoy.
• Manage guest reservations, walk-ins, waitlists, and seating arrangements to maintain an efficient flow of restaurant service.
• Escort guests to their tables, present menus, and communicate relevant information to the service team.
• Coordinate with servers and restaurant management to ensure appropriate seating rotation and timely guest service.
• Monitor the dining room and remain attentive to guest needs throughout their dining experience.
• Maintain a clean, organized, and welcoming host stand, entrance, and guest waiting area.
• Ensure menus are clean, accurate, and presentable, including knowledge of current offerings and specials.
• Answer incoming telephone calls professionally and assist guests with reservations, general inquiries, and restaurant information.
• Maintain a thorough understanding of restaurant menus, daily specials, hours of operation, and hotel amenities.
• Assist servers, cashiers, and other Food & Beverage associates as needed to support efficient restaurant operations.
• Assist with guest payments, cash handling, cashier reports, and tip distribution when assigned.
• Complete all assigned opening, closing, and side-work responsibilities.
• Communicate guest concerns, special requests, and service challenges to restaurant management promptly.
• Follow established restaurant procedures, hotel policies, and applicable food safety and liquor regulations.
• Maintain professional appearance and grooming standards, including proper uniform and name tag.
• Demonstrate reliability, regular attendance, and punctuality in accordance with scheduling expectations.
• Participate in required departmental meetings, training, and ongoing development opportunities.
• Maintain professionalism, confidentiality, and sound judgment when interacting with guests and fellow associates.
• Work collaboratively with restaurant leadership and team members to deliver a consistent, high-quality dining experience.
• Perform other duties as assigned by management to support restaurant and hotel operations.

Our Expectations

At Hotel Savoy, we take pride in delivering genuine hospitality in a historic and unique environment. Every associate plays an important role in creating exceptional experiences for our guests.

We are looking for individuals who take ownership of their responsibilities, support their fellow associates, maintain high standards, and consistently represent Hotel Savoy and Avion Hospitality in a professional manner.