Field Application Engineer / Field Support Manager 1

ADVANCE YOUR CAREER. ADVANCE THE WORLD. 

At AMD, we believe technology has the power to solve the world’s most important challenges. From advancing healthcare and scientific discovery to powering AI and the technologies people rely on every day, innovation at AMD is shaping the future. 

Whether you’re designing next-gen processors, enabling AI breakthroughs, or bringing leading edge products to market, every role at AMD contributes to something bigger — technology that moves the world forward. Join us and, together, we’ll advance your career.

THE ROLE:

The Field Application Engineer (FAE) / Solutions Architect in this position will drive customer adoption of AMD component technologies for APJ-TW region by providing end-to-end technical engagement spanning pre-sales consultation, partner and customer enablement, and post-sales issue management. This role focuses on supporting AMD component business including AMD Ryzen™ processors, AMD Radeon™ graphics, and AMD Ryzen™ Threadripper™ processors across consumer, commercial, gaming, workstation, and channel markets.

The individual will identify business opportunities and target customers, work closely with Sales and business partners to qualify opportunities, and provide technical guidance on product positioning, platform compatibility, performance tuning, system configuration, and competitive differentiation. The role also supports partner training, ecosystem enablement, system integration readiness, and field escalation management.

In addition, this role will support AI-related workloads on AMD client and workstation platforms, including advising on use cases involving local AI inference, content creation, model development workflows, and GPU-accelerated computing. Familiarity with AMD AI software ecosystem concepts, including basic ROCm knowledge, is considered a plus for supporting emerging AI opportunities and customer discussions.

THE PERSON:

This position requires a strong technical understanding of PC component platforms and the ability to guide customers and partners from evaluation through deployment. The ideal candidate should be comfortable supporting a broad set of AMD component products and ecosystems, including CPUs, GPUs, motherboards, BIOS/UEFI, drivers, and operating systems.

The ideal candidate should also have an interest in AI market trends and practical understanding of AI-related workloads on client, workstation, or edge platforms. Background or experience related to AI, machine learning, accelerated computing, or GPU-enabled software environments is preferred. Working knowledge of ROCm is nice to have.

KEY RESPONSIBILITIES:

• Provide pre-sales technical consultation on AMD Ryzen CPU, Radeon GPU, and Ryzen Threadripper platforms
• Support design-in, validation, and deployment for desktop, gaming, workstation, and commercial platforms
• Deliver technical training and presentations to channel partners and customers
• Troubleshoot CPU, GPU, BIOS, driver, and platform-level issues and manage escalations
• Collaborate with internal product, engineering, and marketing teams to share field feedback
• Support customer and partner discussions related to AI workloads, including local inference, AI workstation usage, GPU acceleration, and platform readiness for AI applications
• Provide basic technical guidance on AMD AI software ecosystem topics and coordinate with internal experts when deeper ROCm or AI framework support is required

PREFERRED EXPERIENCE:

Strong experience in customer-facing technical roles with PC component platforms, excellent problem-solving skills, and the ability to manage complex cross-functional technical issues.

Must be well versed in the software ecosystem in one or more areas including OS, compilers, libraries, debug tools, development tools, SW applications, validation workloads, and driver/WHQL validation; experience using issue tracking systems (e.g., JIRA) is preferred

Background or experience related to AI workloads, machine learning applications, AI PC or AI workstation environments, and GPU-compute use cases is preferred. Exposure to ROCm, AI software frameworks, or accelerated computing environments is considered a plus.

ACADEMIC CREDENTIALS:

Bachelor’s degree in Engineering, Computer Science, or related field with 8+ years of relevant experience.

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Benefits offered are described:  AMD benefits at a glance.

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law.   We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.

AMD may use Artificial Intelligence to help screen, assess or select applicants for this position.  AMD’s “Responsible AI Policy” is available here.

This posting is for an existing vacancy.