Customer Liaison

Who We Want:

The Customer Liaison is responsible for developing a relationship with the customer communicating all customer needs and concerns to the perspective Challenge Manufacturing plant.

What You’ll Do:

• Understand how Challenge products impact customer vehicles and build metrics
• Visit customer plants frequently to demonstrate customer care/interest and to promote teamwork and cooperation for the common good
• Determine the key customer personnel that are involved with the utilization of Challenge parts, and understand their individual roles with respect to our performance
• Maintain strong communication flows that facilitate awareness of build issues as they arise
• Introduce key customer personnel to Challenge Quality Managers and Engineers, and enhance their relationships
• Visualize the condition first-hand to ensure obtaining appropriate problem definition
• Demonstrate a sense of urgency for addressing customer concerns
• Earn customer’s trust by providing fast response and committing to timely countermeasure feedback
• Make sure that Quality, Engineering, and Management personnel are made aware of the customer concern and expectations, and provide an understanding of how the issue is impacting them
• Distribute Customer Contact Report on a weekly basis
• Provide a more detailed understanding of the problem with those Challenge persons actually assigned to address the issue
• Follow up with Customer plant personnel on open issues
• Maintain a good working relationship while a guest in the customers facility
• Perform any line side sorting as necessary to keep the customer running.
• Provide daily detailed communication back to CMC Corporate and Plant management teams.
• Assist the customer in any root cause analysis and corrective action as it relates to CMC product
• Up to 50% in state travel

When and Where:

This will be a 1st Shift / 6AM-4:30PM M-TH position located at our Plant in Northlake, TX

What You Need to Have:

• Associate degree from a 2 or 4 year college
• 5 Years in related experience and/or training
• Equivalent combination of education and experience
• Has high standards of performance for self. 
• Takes responsibility for actions, results, and mistakes. 
• Is thorough, accurate, and reliable when performing and completing job tasks; demonstrates honesty and integrity in all aspects of work.
• Takes positive action to objectively resolve conflict by listening, staying focused on issue to find resolution, and monitoring progress.
• Maintains positive relationships by constructively resolving conflicts.
• Uses feedback from others to continuously improve performance and work relationships.
• Moves within own and/or other work areas (flexes) to support plant flow. 
• Works with sense of urgency to meet needs of customers.
• Has necessary experience, skills, and knowledge to perform all aspects of job; rotates through all job responsibilities. 
• Maintains knowledge and skills to perform job effectively.
• Has ability to focus on benefits of change and see it as positive; approaches change or newness in constructive/objective manner; views change as learning opportunity.
• Looks for good in others; works collaboratively with others; shares information and knowledge.
• Is at work when scheduled and ensures coverage when absent; takes timely breaks/lunches; uses time wisely.