Mortgage Servicing & Loan Origination Manager

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled businesses services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team use people, technology and innovation to help organizations improve customer experience and business performance.

We are looking for an experienced Mortgage Servicing & Loan Origination Manager to supervise mortgage lending and servicing activities in conjunction with contact center operations.

This role is particularly suited to a licensed or license-eligible experienced mortgage professional who has additional contact center leadership experience.

Location: Onsite Savannah Georgia 

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIES

Key Responsibilities:

• Oversee mortgage lending and servicing activities, ensuring quality, accuracy, and compliance with applicable requirements.
• Support the development and implementation of mortgage processes, procedures, and best practices.
• Provide mortgage-related guidance and support to employees and internal teams.
• Lead and support contact center operations across other lines of business, as required.
• Coach and support employees to promote strong performance and operational standards.
• Partner with leadership to improve processes and support business objectives.

Must-Have / Non-Negotiable Requirements

• Candidates must meet one of the following mortgage experience requirements:

• 3 years of experience as a licensed Mortgage Loan Officer within the last 5 years, with at least 45 loans closed; OR
• 2 years of experience as a licensed Mortgage Loan Officer within the last 5 years, with at least 30 loans closed, plus additional experience as a mortgage processor, underwriter, manager or instructor; OR
• 10 years of experience within the last 12 years managing or supervising at least 5 mortgage originators, with at least 15 loans closed within the last 5 years.

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Must be 18 years or older.
• Must never have had a mortgage loan originator or mortgage servicing license revoked.
• Must not have a felony conviction, guilty plea or no-contest plea within the past 7 years, or at any time where the offense involved fraud, dishonesty, breach of trust or money laundering.
• Must be bonded or bondable.
• Must provide applicable administrative, civil and criminal history.
• Must be willing to provide a credit report.
• Must live near Savannah, Georgia, or be willing to relocate/commute.
• Must be able to work onsite Monday – Friday, 8:00 AM – 5:00 PM EDT.
• Must be willing and able to complete all required licensing, education, examination and fingerprinting requirements.
• Once engaged, mortgage lending and servicing activities must be conducted exclusively on behalf of the company. The successful candidate may not use their mortgage license to conduct mortgage business for other organizations or clients.

Ideal Candidate

• We are particularly interested in candidates who:
• Have contact center experience and previous supervisory or management experience.
• Can bring strong operational, coaching and people-management skills alongside their mortgage expertise.
• Are confident communicating with employees, leadership and stakeholders.
• Can work independently and manage competing responsibilities.
• Are comfortable working in a regulated environment where accuracy, integrity and compliance are essential.

Licensing Requirements

• A Georgia Mortgage Loan Originator (MLO) license is preferred but not required to start. Candidates who do not currently hold the required license must be willing to obtain it immediately upon starting.
• Depending on the candidate's current licensing status, requirements may include:

• Completion of the required 20-hour NMLS pre-licensing course, including federal law, ethics and non-traditional mortgage products.
• Passing the required NMLS written examination with a minimum score of 75%.
• NMLS fingerprinting.
• Submission of applicable administrative, civil and criminal history.
• Submission of a credit report.
• Completion of required state-specific mortgage education.
• Passing the required mortgage lending manager examination.
• Obtaining and maintaining the required Georgia Mortgage Loan Originator license.

• Completing a minimum of 8 hours of continuing education annually.
• Candidates who already hold an applicable license should provide their NMLS ID.
• The employer will pay all expenses associated with obtaining and maintaining required licensing.
• Candidates will be expected to maintain all required licenses and comply with applicable regulatory requirements throughout their employment.

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.  Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening.  Job offers are contingent on drug screening results. (Does not apply in Canada)

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community.  All aspects of employment at MCI are based solely on a person's merit and qualifications.  MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.  MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics.  We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

ABOUT MCI (PARENT COMPANY)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce,  GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

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The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job.  You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.