Director of Operations

Job Description

As Director of Operations, you will play a key leadership role in the day-to-day management and overall performance of our dual-branded Radisson Hotel & Conference Centre London Heathrow and Radisson RED London Heathrow.

With a combined 895 bedrooms, a high-volume Food & Beverage operation and extensive Meetings & Events facilities, this is a complex, fast-paced environment requiring strong operational leadership, commercial awareness and the ability to manage multiple priorities.

Working closely with the General Manager, you will lead and support the hotel's Heads of Department, ensuring operational excellence, commercial performance and an exceptional guest experience across both brands.

This is an exciting opportunity for an experienced hotel operations professional who is ready to take ownership of a large-scale operation and further develop their leadership career, with the potential to progress towards a General Manager position.

What You'll Do

• Lead hotel operations: Oversee the day-to-day operation across both hotels, ensuring departments work collaboratively and consistently deliver operational objectives.

• Lead and develop Heads of Department: Build strong working relationships with senior department leaders, providing direction, coaching and support while encouraging accountability and teamwork.

• Drive commercial performance: Take ownership of operational and financial performance, monitoring budgets, P&L, revenue opportunities and departmental profitability to achieve business targets.

• Oversee high-volume operations: Ensure the effective management of a complex hotel environment, including high occupancy, large groups, corporate business and extensive Meetings & Events activity.

• Drive Food & Beverage performance: Work closely with the Food & Beverage Manager and Executive Chef to maximise profitability, maintain quality standards and ensure efficient F&B operations.

• Ensure operational excellence: Monitor service delivery, operational standards and guest satisfaction, identifying opportunities to improve efficiency and overall performance.

• Manage operational challenges: Take ownership of complex operational issues, make sound decisions under pressure and ensure effective solutions are implemented.

• Maintain compliance and administration: Ensure all required documentation, operational reporting, incident records, due diligence and compliance procedures are completed accurately and within deadlines.

Qualifications

What we are looking for

• Extensive hotel operations experience, ideally an established Operations Manager, Director of Operations, Deputy General Manager or Hotel Manager.

• Experience in large-scale hotel operations, ideally within a property of 300 - 400 bedrooms or more, with exposure to high occupancy, large groups and a busy Meetings & Events environment.

• Strong commercial and financial understanding, with proven experience managing operational budgets, P&L performance, departmental profitability and commercial targets.

• Broad operational knowledge, with experience across multiple hotel departments. A strong background in Food & Beverage operations would be particularly advantageous, although candidates with a strong Rooms Division background and broader operational exposure will also be considered.

• Proven leadership experience, with the ability to manage, motivate and develop experienced Heads of Department and senior operational teams.

• Excellent organisational and administrative skills, with the ability to manage reporting, operational documentation, incident records and multiple priorities in a demanding environment.

• Strong decision-making and problem-solving abilities, demonstrating resilience, adaptability and the confidence to take ownership of operational challenges.

• A highly collaborative leadership style, with the ability to build relationships, gain the trust of colleagues, provide constructive feedback and lead through teamwork rather than hierarchy.

• A self-starter and finisher, capable of working independently, taking initiative and following through on commitments without requiring constant direction.

Additional Information

Join us in shaping the future of hospitality.

If you're ready to bring your talent, energy and passion to Radisson Hotel Group, we'd love to hear from you.

At Radisson Hotel Group, Responsible Business is an important part of how we work. We aim to make a positive difference for our guests, our communities and a more sustainable future.

We are committed to Diversity, Equity and Inclusion, creating a workplace where everyone is welcomed, valued and supported to be themselves.

If there is anything we can do to support you during the application process, please let us know.

Apply now and help us make Every Moment Matter.