Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.  

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Overview: As a Lead Software Engineer at Genesys, you will play a pivotal role in developing and owning key components and services that support mission-critical products. Operating in a fast-paced environment, you will embrace continuous innovation and experimentation. In this leadership role, you will mentor and inspire your peers and junior engineers, driving high performance and success across the team.

Key Responsibilities:

• Lead the design, development, and testing of features that meet business needs, with a focus on high scalability, availability, and reliability.

• Take ownership of existing codebases, quickly understanding and enhancing them to deliver new features and resolve bugs in a fast-paced environment.

• Produce well-designed, efficient, and clean code with minimal bugs, ensuring comprehensive solutions that consider localization, scalability, memory management, bandwidth, latency, security, and compliance.

• Conduct collaborative code reviews and provide feedback to improve team output and maintain code quality.

• Develop and maintain unit, integration, and acceptance tests for reliable and secure code delivery.

• Stay up-to-date with industry trends and emerging technologies, recommending new tools and approaches to optimize solutions.

• Ensure compliance with HIPAA Security and Privacy Laws.

• Uphold the Genesys Code of Business Conduct and Ethics.

Core Qualities of a Successful Lead Software Engineer at Genesys:

• Deep understanding of the importance of application logging and metrics as a critical component of development.

• A talent multiplier who elevates team performance, encouraging collaboration and excellence.

• Results-driven, with a proactive attitude and ability to handle complex challenges independently.

• Ability to push back when necessary, challenging the status quo to drive innovation.

• Curious and passionate about staying abreast of the latest technologies and industry advancements.

• Strong sense of ownership, with a focus on excellence and pride in delivering high-quality work.

Minimum Qualifications:

• 7+ years of software development experience.

• Bachelor’s degree in Computer Science or equivalent industry experience.

• Strong experience with backend development, including Java, REST APIs, and NoSQL databases.

• Expertise in synchronization techniques and the ability to design scalable, highly available distributed systems.

• Proven experience with messaging systems and integration patterns.

• Solid understanding of scalability, availability, and performance in distributed environments.

• Excellent verbal and written communication skills.

Preferred Qualifications:

• Experience with Amazon Web Services (DynamoDB, S3, SQS, SNS, etc.).

• Proficiency with Git, Jenkins, Redis, and Maven.

• Familiarity with serverless architectures.

• Experience with JasperSoft Reporting Libraries.

Why Join Us?

• Lead a talented engineering team to build cutting-edge solutions for mission-critical products.

• Work in a dynamic and innovative environment where continuous learning and experimentation are encouraged.

• Opportunities to grow your skills and career within a leading global technology company.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.