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Fuku

AI-powered platform matches candidates with jobs

IT Infrastructure & Support Engineers Maritime Industry

System Administration +1Confirmed live in the last 24 hours
Full-timeSingapore

About the Job

Requirements

  • A diploma or degree in Information Technology, Computer Science, or a related discipline is required.
  • At least 3 years of relevant IT infrastructure or technical support experience is required; experience supporting a large user base in an MNC or enterprise environment is preferred.
  • Hands-on experience in Level 2/3 IT troubleshooting, Windows operating systems, Microsoft 365, Active Directory, networking, and infrastructure support is required.
  • Good technical knowledge of IT hardware, servers, network connectivity, system maintenance, and cybersecurity fundamentals is required.
  • Experience in remote IT support, enterprise infrastructure, or IT service desk operations, and the ability to independently resolve complex technical issues are required.
  • Strong analytical and troubleshooting skills are required, along with the ability to communicate and engage effectively with stakeholders across different levels.
  • Participation in rotational 24/7 standby support is required.

Responsibilities

  • Provide Level 2 and Level 3 technical support for IT infrastructure, systems, and end users across corporate offices, regional operations, and vessel environments.
  • Troubleshoot, maintain, and optimize IT infrastructure, including Windows Servers, Microsoft 365, Active Directory, networking equipment, workstations, and communication systems.
  • Deliver onsite and remote technical support, manage escalated incidents, and minimize disruption to business operations.
  • Monitor system performance, conduct maintenance and upgrades, and support cybersecurity, backup, and IT infrastructure improvement initiatives.
  • Collaborate with regional IT teams, internal stakeholders, and external vendors to troubleshoot technical issues and improve service delivery.
  • Manage IT service desk incidents, ensure timely resolution of technical escalations, and maintain service quality in accordance with established SLAs.
  • Participate in rotational 24/7 standby support to address critical IT incidents and ensure business continuity.

Desired Qualifications

  • Familiarity with Microsoft Azure, cloud technologies, firewalls, backup solutions, or IT service management platforms is advantageous.
  • Experience in maritime IT, vessel infrastructure, or shipping-related IT operations is an added advantage.

About the Company

Fuku

AI-powered platform matches candidates with jobs

Fuku.ai provides an AI-powered recruitment platform that helps HR teams find top candidates by delivering a curated, ranked list of profiles and resumes, with a focus on white-collar roles like lawyers, finance, and tech. It automatically matches job seekers to relevant opportunities based on experience, skills, and preferences, and lets professionals build detailed profiles. It differentiates itself with curated, ranked candidate lists within a subscription model for companies and a Talent Community that connects specialists to opportunities within client networks. Its goal is to help clients speed up hiring, optimize recruitment processes, and enable meaningful business improvements.

Company size
11-50
Company stage
Seed
Total funding
$810K
Headquarters
Singapore, Singapore
Founded
2024

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