Completion of a post-secondary degree in Computer Science or a related field of study.
Proven experience in an IT support or coordinator role.
Strong technical troubleshooting skills.
Experience working with mobile device management platforms and telecommunications service providers.
Familiarity with network infrastructure and support, including firewalls, switches, and access points.
Working knowledge of computer hardware, operating systems, and desktop software, including Microsoft Office 365 products.
Experience supporting a variety of enterprise resource planning, customer relationship management, or similar database systems.
Proficiency in maintaining IT asset documentation and inventory tracking.
Ability to manage multiple tasks with attention to detail.
Experience with Newt phone systems or similar voice over Internet Protocol platforms.
Knowledge of secure documentation practices.
Experience working with external IT vendors or managed service providers.
Valid police record check.
Valid G class driver's license, proof of insurance, and access to a reliable vehicle.
Ability to work flexible hours to accommodate operational needs.
Responsibilities
Oversee and support company hardware and communication technology across all sites.
Perform application account management and maintenance.
Act as the subject matter expert for new application implementations.
Serve as the primary contact for telecommunications providers.
Administer the mobile device management system.
Provide frontline IT troubleshooting and technical support.
Participate in committees and organization-wide IT projects.
Collect, analyze, and report on IT activities.
Identify opportunities for IT service improvement.
Collaborate with service providers on infrastructure issues.
Maintain and update the IT asset inventory.
Manage secure documentation of technology assets and credentials.
Administer user management on the Newt phone system.
Serve as webmaster for the public website and SharePoint intranet.
Promote the organization's vision and mission.
Comply with health and safety policies and regulations.
Report workplace hazards and support safety improvements.
Maintain confidentiality.
ORGANIZATION PROFILE – CLH is the region’s largest service provider for individuals with developmental disabilities such as Down Syndrome and Autism. We are dedicated to helping them achieve their full potential, be included in our community, and, ultimately, build great lives. We offer widely recognized expertise and serve more than 1,600 people with special needs every year – from children to aging seniors. We offer community participation programs, residential services, respite services, employment support, and services designed for children.
We are currently seeking a Part-Time Permanent IT Support & Infrastructure Coordinator to join our team. This position is based in Hamilton, ON and reports to the Senior Manager, Quality & Risk. The role plays a vital part in ensuring reliable and effective technology support across all our facilities.
This is an existing vacancy Pay rate : $29 – 33/hour
Responsibilities: • Oversee and support company hardware and communication technology across all sites • Perform application account management and maintenance • Act as subject matter expert for new application implementations • Serve as primary contact for telecommunications providers • Administer the mobile device management (MDM) system • Provide frontline IT troubleshooting and technical support • Participate in committees and organization-wide IT projects • Collect, analyze, and report on IT activities • Identify opportunities for IT service improvement • Collaborate with service providers on infrastructure issues • Maintain and update IT asset inventory • Manage secure documentation of technology assets and credentials • Administer user management on the Newt phone system • Serve as webmaster for the public website and SharePoint intranet • Promote organizational vision and mission • Comply with health and safety policies and regulations • Report workplace hazards and support safety improvements • Always maintain confidentiality
Qualifications: • Completion of a post-secondary degree in Computer Science or related field of study • Proven experience in an IT support or coordinator role • Strong technical troubleshooting skills and problem-solving mindset • Experience working with MDM platforms and telecom service providers • Familiarity with network infrastructure and support (firewalls, switches, access points) • Working knowledge of computer hardware, operating systems, desktop software including but not limited to, Microsoft Office 365 products • Experience supporting a variety of ERP, CRMS, or similar database systems • Proficient in maintaining IT asset documentation and inventory tracking • Ability to manage multiple tasks with strong attention to detail • Excellent communication and interpersonal skills • Previous experience with Newt phone systems or similar VoIP platforms • Knowledge of secure documentation practices • Experience working with external IT vendors or MSPs • Valid Police record check • Valid G class driver’s license with proof of insurance and access to a reliable vehicle • Able to work flexible hours to accommodate operational needs
The posting closes by November 1st 2026 at Midnight.
At Community Living Hamilton, we are committed to employment equity and to building a workforce that reflects the diversity of our community. We uphold the standards set out in the Accessibility for Ontarians with Disabilities Act (AODA) and strive to ensure an accessible, barrier-free recruitment process. We encourage applications from all qualified individuals, including persons with disabilities, Indigenous Peoples, racialized individuals, women, and members of the 2SLGBTQ+ community. Accommodations are available throughout the hiring process upon request. Please contact [email protected] for assistance
Candidates with fluency in a second language are encouraged to note this in their resume