Credit Card Specialist 3

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The Credit Card Specialist III, as a member of the Operation’s Team that supports the processing for all card transaction channels, is responsible for performing a wide variety of card operational duties in a high-volume deadline driven environment.  The Credit Card Specialist III is regarded as a leader within the unit and the Credit Card Subject Matter Expert (SME).  The Credit Card Specialist III serves as a resource agent for all operational areas and assists in the verification of processes and applications; receives and handles escalated inquiries from employees and customers; assists the operations manager with the delegation of workload duties among employees by providing directions to less tenured employees, and training new Specialists.

Essential Duties and Responsibilities

• Data entry of customer information into applicable operating system.
• Records Administration     
• Reviews assigned customer accounts to ensure all paperwork is current and resolves any outstanding issues on account.
• Builds customer relationships with friendliness and courtesy while maintaining a professional demeanor.
• Research and resolve customer inquiries
• Reconcile applicable DDA & General ledger accounts.
• Provide administrative assistance to managers.
• Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.
• Performs other duties and responsibilities as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Skills

• Ability to lead the work of other associates.
• Ability to perform tasks quickly and accurately.
• Ability to operate in a team environment to accomplish shared goals.
• Ability to solve practical problems and interpret a variety of instruction provided in written and/or oral form.
• Ability to read and interpret documents such as procedures manuals, general business correspondence and/or journals or government regulations.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations, to customers, clients and other employees in the organization.
• Ability to maintain effective interpersonal relationships with management and team members.
• Ability to function in a multi-task team environment, strong organizational and time management and verbal and written communication skills

Education and/or Experience

• Some college/university experience or an Associate degree preferred, and
• Three plus years of related experience required; banking operations and/or customer service experience preferred. 

Computer Skills 

• MS Office programs

Other Qualifications (including physical requirements)

• Knowledge of related state and federal banking compliance regulations, and other Bank operational policies.
• Excellent understanding of the front-to-back process workflow and the impact of the function’s activities on the downstream process.
• Proficiency of the Navigator system and electronic communications. 

Other

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Activities, duties and responsibilities may change at any time with or without notice.    

Skills Training:

• Communication, Customer Service, Bank Products and Services, Sales, Telephone

Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.